Fire + Rescue Services

Vision Statement

Dedicated to being the leading, community-focused fire and rescue service in British Columbia. Focused on delivery of the following critical outcomes and results:

• reduction in death and injuries due to fire
• reduction in property losses due to fire
• reduction in human suffering and related costs due to illness, injury and other critical incidents.

Customer Orientation

Our services are critical to all who live, visit, work or invest in the City of New Westminster. We advocate for people and property; we take direction from Council and the Chief Administrative Officer.

Operating Philosophy

We subscribe to and support the City values:

• we will be vision driven - creating opportunities in the present to make the New Westminster vision become reality
• we will be ethical, trustworthy and fair
• our decision making processes will be open and transparent
• we will be productive, innovative and progressive - constantly searching for and adopting better ways of doing business
• we will demonstrate exemplary customer service
• we are committed to community developmental approaches that mobilize resident capabilities and build a sense of ownership
• we value teamwork - within and across departments, and with the community
• we will be fiscally responsible, accountable, effective stewards and prudent managers of the public assets that have been entrusted to our care
• we will support and develop staff capabilities as together we strive for high quality, professional, best practices
• we will be equitable and decisive in our commitment to identifying and acting on community best interests.

In addition:

• excellence is essential - we don't get a second chance to save life or property
• we must be proactive - focusing on prevention, early intervention, and preplanning to avoid and minimize loss
• we believe in integrated response and shared responsibility for safety and security - with other New Westminster departments and with neighbouring jurisdictions
• although our business involves risk, we strive to provide the safest possible work environment for our employees and teams.

Fire Hall Tours

For Fire Hall Tour Request or Other Public Service Request, Please fill in the Public Service Request Online Form.
You can also send in your request by printing the Public Service Request form (pdf) and fax it to 604 520 7602

Contact 
Phone: 604 519 1000
Fax: 604 520 7602

Address
New Westminster Fire & Rescue Services
1 East Sixth Avenue
New Westminster, BC, Canada  V3L 4G6

Email:
General Information: fire@newwestcity.ca