Electrical Utility Billing

Electrical service in the City of New Westminster is supplied to most residential and commercial residents of the City by the City's own Electrical Utility. At present there are approximately 28,000 Residential customers and another 3,000 Commercial customers in New Westminster. The rates charged by the City are similar to those charged by B.C. Hydro.

For Customer Service and General Inquiries, please call the Utilities department at 604-527-4555 (business hours Monday - Friday 8:30 am – 4:30 pm).

Applying For Service

Application for service can be made by phone, fax, or mail. Our phone number is 604-527-4555, fax number is 604-521-3895, and our mailing address is 511 Royal Avenue, New Westminster, BC, V3L 1H9. A refundable security deposit is required from each new Commercial customer in the amount of three times an average monthly bill for electrical service at the premise. No security deposit is required for Residential customers.

Online Application to Start Residential Electrical Service

Cancelling Service

To discontinue electrical service, please call, fax, or mail to the Utilities department at City Hall. Our phone number is 604-527-4555, fax number is 604-521-3895, and our address is 511 Royal Avenue, New Westminster, BC, V3L 1H9.

Online Application to Terminate Residential Electrical Service

Billing and Payments

Billing is done on a cyclical basis with Residential accounts billed every two months and Commercial accounts billed every month.

A 21 day Due Date is printed on each Utility bill at the time of printing. The bill becomes Overdue 60 days after its original billing date, and at that time reminder notices are printed to advise the customer of the overdue amount. A second reminder notice is printed if there is no response to the first (70 days after billing), and if there is still no response, the service is subsequently disconnected (77 days after billing). Once disconnected, the service will be reconnected only if the account is paid in full, plus the appropriate reconnection charge.

In an effort to assist customers who may be going to be away for an extended period of time or who may otherwise be unable to manage payment of their bills, we encourage them to have their bills sent to an alternate contact person. Often this alternate contact person is a relative who ensure that all Utility bills are paid on time. Less often it is the Public Trustee who has taken on the management of the financial affairs of a customer.

Bill Payment Options

To make paying utility bill and property taxes as convenient as possible, the following options are available:

  • By mail or in person at:

511 Royal Avenue
New Westminster,
BC, V3L 1H9

Office Hours: Monday to Friday, 8:30 am to 4:30 pm

Cash, cheque or debit card (effective April 1, 2000) accepted at City Hall. After hours payments may be dropped off in the City Hall drop-off box located at the north entrance of City Hall.

  • At any chartered bank and participating trust companies and credit unions.
  • By telephone or online banking service. Please contact your bank or financial institution for further information.
  • Queensborough Community Centre

920 Ewen Avenue
Office Hours:
Monday - Thursday (9:00 am to 6:00 pm)
Friday (9:00 am - 3:30 pm)

  • Authorized agents:
    Royal City Drugs, 708 6th Street, New Westminster
  • At automated banking machines.
  • Pre-authorized Electric Utility Payment (pdf)
  • Pre-authorized Payment (pdf) (for Property Taxes and Residential Flat Rate Utilities only). Allows you to prepay next year's taxes and residential flat rate utilities by automatic monthly withdrawals from your bank account. More information and application forms are available at the Property Tax Department.

At the present time there is no provision for an equal payment plan billing option for the Electrical Utility.

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