• Alert:
    High Streamflow Advisory
    The BC River Forecast Centre has issued a High Streamflow Advisory for the Fraser River which will remain in effect throughout the long weekend. Please stay tuned to our website and social media channels for updates. You can also call 604-636-4474 with any questions or concerns.
Parks and Recreation News Feed
Parks and Recreation Service and Policy Updates
Posted On:
February 14, 2018

As part of the launch of our new online registration and booking system, the City of New Westminster has updated its policies, procedures and operating systems for those registering for recreation and cultural programs. Here is a summary of key changes for you to be aware of:

  • Refunds related to registered programs, private lessons, and rental bookings are now subject to withdrawal or cancellation fees. This policy has been implemented to keep more registration spots open and deter individuals from registering for more programs than they intend to use.
  • Gift certificates and gift cards are now non-refundable; however, they are transferable.
  • Time-based memberships may only be extended for eligible medical reasons and may require a doctor’s note.
  • Customers will have three years to use up their Active 10 membership passes
  • Customer accounts with credits below $50 may be derecognized after three-years of non-use.

For more information about any of our policy or service updates, please visit our policies page.