What's New
City Hall Resumes Drop-In Services

Drop-in front counter service at City Hall is now available. 

The following services are now available on the main floor of City Hall, Monday to Friday, 8:30 am to 4:30 pm:

Development Services

Business Licensing:

  • General enquiries
  • Application submissions
  • Payment by cheque, debit or cash

By appointment, phone or email only:

  • Detailed/complex enquiries
  • Payment by credit card

Development/Building Permits:

  • General enquiries only

By appointment only:

  • Detailed/complex enquiries
  • Application submissions
  • Payments

Cashier & Utilities

  • Electrical, Property Tax, Utilities and other City invoices
  • Payments
  • Detailed/complex billing inquiries

Engineering Services


Protocols & Procedures

Please be advised of the new protocols and procedures for visitors coming to City Hall:

  • Visitors for drop-in services must enter and exit from the rear entrance.
  • Visitors must check-in with attendance immediately after entering. you will be directed to the appropriate departmental queue based on the nature of your visit. 
  • Visitors will queue in the front lobby in one of three lines (Development Services, Cashier and Utilities, or Engineering Services). Please wait until your are directed to proceed to the appropriate front counter area. 
  • Visitors who have pre-booked appointments must use the south entrance on the ground floor unless otherwise directed.
  • Please follow all signage and circulation patterns.
  • The wearing of facemasks is strongly encouraged.
  • Anyone who is feeling unwell should stay home. 

Please note the cafeteria is currently restricted to staff only at this time. 


The public is strongly encouraged to continue to pre-book appointments. Booking appointments in advance will allow staff to provide a better customer service experience and serve you more efficiently. Staff will be able to allocate appropriate time to discuss your specific issue with the right staff members. Appointments can be booked using the City's new online appointment booking system or by calling 604-521-3711. 

Online Services

Many services, including online payments, permit applications and renewals, and account status information can all be completed online. For more information, please visit our online services page. 

City staff are also readily available by email or phone


City of New Westminster COVID-19 Safety Plan

Date posted:September 23, 2020