FAQs

Why have the pass options changed?
We have heard from our customers that they want a more all-inclusive parks and recreation experience. The Active 30, Active 90 and Active 365 passes provide access to a variety of recreation experiences without having to buy additional passes.

Where can I find specific information on drop-in services that I can access with my Active Pass?
Please visit the drop-in schedules page of the Parks and Recreation website.

Can I access Century House services with the Active Pass?
Century House operates an age-restricted membership model with the Century House Association. We are currently reviewing how the Active Pass may fit into this model in the future.

Does the Active 10 pass expire?
Yes, the Active 10 will expire three years, less a day, from the date of sale.

Can I purchase more than one Active 10 Pass at a time?
Yes! For your convenience, you can purchase additional visits in multiples of 10 up to a maximum of five times.

Can I share my Active 10 Pass?
Active 10 passes can be shared among a limited number of family account members.

Why is it advisable to not use the Active 10 visit pass at Moody Park Arena?
It would be more cost-effective to pay the skating fee if you only use Moody Park Arena.

Are the Active 30, 90, and 365 passes refundable?
Yes, these passes are refundable (prorated as applicable) until the pass expires. The Active 365 can only be refunded after six months.

I am a regular user of parks and recreation services, what is the difference between the Active 30, Active 90 and Active 365 passes?
These passes are ideal if you access recreation services three or more times a week. The Active 30 allows you to purchase 1 month, Active 90 allows you to purchase 3 months, and Active 365 allows you to purchase 1 year.

Why have the post aerobics swim tickets been discontinued?
Very few of these tickets are sold on a regular basis. Customers choosing to use the Canada Games Pool following a fitness or indoor cycling class at Centennial Community Centre can purchase an Active 30, Active 90, or Active 365 pass that includes unlimited use of both facilities.

Why did the Senior Rate change?
Senior Pricing (65+ years) changed as of April 1, 2019, as it had been significantly undervalued for some time. It is now in closer alignment with market value, the senior pricing in other municipalities as well as the pricing model of our other age groups. Pricing increased between 15-20% for Active 10, 30 & 90 and decreased by 5% for Active 365.