Report missed collection
What if my carts weren't collected?
Please leave your carts out until the end of collection day (7:00 pm) BEFORE reporting a missed or tagged collection cart.
There is no guarantee your carts will be collected if you contact us more than 48 hours after your regularly scheduled collection day.
To report a missed collection, please fill out the online form here.
Why were my bins tagged?
If you have questions about why you received a tag or what are acceptable materials for your cart, please contact Engineering Operations at 604-526-4691.