Report missed collection

What if my carts weren't collected?

Please leave your carts out until the end of collection day (7:00 pm) BEFORE reporting a missed or tagged collection cart. 

There is no guarantee your carts will be collected if you contact us more than 48 hours after your regularly scheduled collection day.

To report a missed collection for residential houses, please fill out the online form here.  For multi-family collection, please click here. 

Why were my bins tagged?

If you have questions about why you received a tag or what are acceptable materials for your cart, please contact Engineering Operations at 604-526-4691.