Frequently Asked Questions
How do I book to come to Moody Park Outdoor Pool?
You will need to have an account for the City of New Westminster’s Parks and Recreation online registration. By clicking on to the online registration on our homepage, it will prompt you to set up an account if you do not already have one. If you have any questions, please call 604.777.5100 and staff can assist you with either a registration or setting up your account so that you can book online with ease. All patrons must be pre-registered to attend a swim.
Can I show up to Moody Park Outdoor Pool without a reservation?
All patrons wanting to attend Moody Park Pool MUST have a reservation prior to the swim starting in order to attend the swim. Registration can be done by calling 604.777.5100 or registering online. There are no waitlist or standby options available.
What happens if I need to cancel my reservation?
Call 604.777.5100 to cancel your reservation. There is a 24 hour cancelation policy. If you are not able to attend please let us know so we can fill that space with someone else.
Why is the swim only 1 hour?
This is in order to accommodate as much of the community as possible as this summer we are operating at reduced capacity.
Can I swim in a different area from what I booked?
No. Patrons are expected to stay within the area that they booked.
Will the pool be warm in the Spring and Fall?
While the pool temperature will not be set any higher than normal during the earlier and later seasons, it will feel warmer due to the temperature differential between the water and the outside ambient air temperature. The pool will feel like a hot tub on the cooler weather days as it will be much warmer than the outside air. If the pool water is heated warmer than the set point – it can cause swimmer’s to overheat during lap and exercise swim sessions. It can also cause greater steam and impede the lifeguards ability to adequately supervise the pool.
The pool is set to 27-28 degrees Celsius.
What measures are in place to keep me safe?
We have carefully calculated the number of people allowed into the facility to ensure physical distancing. We have enhanced our cleaning procedures throughout the facility.
Can COVID-19 be transferred through water?
There is no evidence that SARS-CoV-2 can survive in pools that are properly monitored and treated with the use of chlorine. The pool is electronically and manually monitored for appropriate chemical treatment.
What is the cost?
Admissions Monday to Sunday are $2 per person for ages 4 years and older. Aquafit classes have an admission fee of $6.50, 19-64 years and $4.75 for those 65+ years
What happens if it is raining?
All swims and Aquafit will run rain or shine. We will not cancel swims due to the rain. Your swim reservation time will not be rescheduled due to rain.
When will we be allowed into the facility?
You will not be allowed into the facility prior to the start of your swim. Please arrive between 5-10 minutes early only.
What happens if I am late?
The doors remain open throughout the swim time block. If you arrive late, your swim time will not be extended and check-in will still be required. If you miss your swim booking, you will forfeit the booking.
Can we use the change rooms?
There is very limited change room and shower availability. Change rooms are open during your swim and for 15 minutes after your swim time block ends.
Yes, lockers will be available to use. Please do not bring valuables with you to the swim.
What equipment will be available?
Kickboards, water running belts, mats and toys will be available.
Can I book for my children but not come with them?
Yes. Anyone 7 years of age or older may swim on their own. We strongly recommend that any child that is not a strong swimmer have a parent or guardian present and they stay within arms’ reach. All patrons entering the facility are required to be registered and pay before entering. You are welcome to watch from outside the fence if you are not registered to come in.
Can I go out and in from the facility?
No. There will be no in and out privileges.