Frequent Concerns

  • If you have had an encounter with an aggressive dog, please call us at 604-519-2008 to provide a detailed account to an Animal Services Officer. The more information you have, the better we will be able to investigate.
  • If you wish to make a formal complaint, call us at 604-519-2008. Information such as the exact location (street address) of the offending dog, the time of day barking occurs, duration of barking, and description of dog helps us address the issue more efficiently.

    When a barking complaint has been received, an Animal Services Officer will contact the owner and bring the matter to their attention.

  • Contact us with the location of the deceased animal and we will dispatch an Animal Services Officer. The more specific the location, the faster we will find the deceased animal. This is particularly important with domestic animals as they often have an owner looking for them.
  • As per the City of New Westminster’s guidelines, animals will only be euthanized for the following reasons:

     1. The animal is terminally ill or severely injured as per the opinion of a veterinarian.

     2. The animal is not adoptable in the opinion of a qualified or certified animal behaviourist.

     3. Animal Services is in possession of a Provincial Court Order directing the staff to euthanize the animal and the 30 day appeal period has passed.

    Once the animal meets one of the above criteria, an Animal Services Officer will transport the animal to a veterinarian in the area and have the veterinarian perform the euthanasia. Animal Services Staff may authorize an animal to be euthanized only when it is deemed to be the property of the City of New Westminster, except where extenuating circumstances exist.
  • When an animal arrives in our care, we check for identification and attempt to contact the owner to inform them their pet has been impounded. After the stray hold period of 96 hours, the animal legally belongs to the shelter and can be put up for adoption.

    Note: When coming to claim your pet, please be prepared to provide identification.

    Dogs - If an Animal Services Officer picks up a stray dog and it is wearing a current New Westminster dog license, we will attempt to contact the registered owner. If the dog is returned without being impounded at the shelter, no fees will apply. This is a one-time courtesy.

    Note: if the dog is unlicensed, we cannot contact the dog owner, or the dog has been loose before, we will impound the dog and fees will apply.

    Cats - Impound fees for cats vary depending on if the cat is sterilized and/or identified.
  • Contact us immediately if your pet is missing. We will file a Lost Pet Report in our database and check our Found Pets Reports to see if there is a match. We can also provide you with information or phone numbers of organizations that may assist you in your search.

    Some tips for looking for your lost pet:

    1. Start looking right away! Keep in mind your pet's personality: do they get spooked easily and tend to run away? If so, then you might have to expand your search beyond your immediate area. However, if your pet is very friendly towards people, chances are someone might find it before it gets too far. Knowing your pet’s behaviour will help you in your search.
    1. Distribute posters and flyers in your search area. Make sure you have a photo, and include any information about ID and/or distinguishing marks. Include your contact information – a cell phone number is best. Place posters at intersections, in front of apartment buildings, and any high visibility area. If calls from sightings come in, you should put up posters in the area that your pet was recently seen. Leave your posters up for as long as possible but remove them if you find your pet.
    1. Post a Lost Pet ad on networking sites such as Craigslist, Kijiji, and Facebook. Remember to remove it if your pet is found.
    1. Check all shelters, veterinary hospitals, and pet stores in your area. Provide them with the posters that you made.
  • Many off-leash dog areas have been created throughout the City to help exercise your four-legged friends. With the exception of the City’s designated off-leash dog areas, dogs are required to be leashed. If a dog owner is found to be in breach of this bylaw, a fine may be issued.

    Visit this page for off-leash dog area rules and locations.

  • If you have found a domestic animal that you believe is lost, please call us at 604-519-2008.

    Dogs are not allowed to roam in New Westminster. Please provide us with as much information as possible – size/colour of dog, direction in which it was moving, and exact location you saw it last.

    We will check our Lost Pet Reports to see if someone has reported the dog missing. We will also be able to trace any identification the dog may have, such as a New Westminster dog license tag, a tattoo, or a microchip. If you have the dog, you can bring it to the shelter at 231 Ewen Avenue during regular hours, or we may be able to pick it up.

    If you find a dog after hours, we regret that we are unable to impound the dog until we open the next morning.

    Cats are allowed to roam, as long as they are sterilized and identified. Chances are the cat belongs to someone, especially if it is friendly. However, if you think the cat is truly homeless or you are worried about its health/safety, please contact us. We will check our Lost Pet Reports to see if someone has reported the cat missing. We will also be able to trace any identification the cat may have, such as a tattoo or microchip. If you have the cat, you can bring it to the shelter at 231 Ewen Avenue during regular hours, or we may be able to pick it up.

    If you find a cat after shelter hours, we regret that we are unable to impound the cat until we open the next morning.