To report missed pick up


TO report missed pick ups and/or request replacement carts that are damaged or went missing

Please call Waste Management at 1-800-774-9748.  For a shortcut follow these prompts:

Select option 1 – for english (or option 2 - for spanish)

Select option 1 – residential customer

Select option 2 – existing customer

Select option 4 – other questions

When speaking to Waste Management's Customer Service Department, please provide the following information:

  1. Calling from the City of New Westminster, Canada
  2. Provide address and postal code
  3. Provide building name or strata number
  4. Calling about New West Collection of either (a) recycling or (b) food waste bin 
  5. Report either (a) missed pick up or (b) replacement cart and type (eg. mixed paper, mixed container, or food waste)


  • Engineering Operations
    T 604-526-4691