• City Hall is closed to the public and some services are being provided by appointment only. Please call 604-521-3711 to book an appointment. 
  • All community centres and public facilities, including the City Recycling Depot, New Westminster Public Library, Anvil Centre, New Westminster Police Department front counter, Animal Shelter, and Irving House are closed to the public.
  • Library facilities are presently closed. Online resources are available 24/7. If you don’t have a library card but need one to access our digital products and services, you can apply for a temporary ‘eCard’ by registering HERE.


  • All licensed childcare programs will continue to operate. Modifications and enhanced preventative measures to reduce the risk to participants and staff, including social distancing, increased cleaning and personal hygiene protocol will be implemented.
  • New Westminster Police Department and fire halls will remain operational. 

Refunds will be provided for activities or rentals affected by the closure, and library due dates will be suspended until the end of April. For questions related to parks and recreation programs, please email  or call 604-526-4281. 

  • City Services

    City Hall is closed to the public, but essential services are being made on an appointment basis. Please call City Hall at 604-521-3711 and you will be directed to the appropriate department.
    • All inquiries and primary communication regarding building permits must be made by phone (604-527-4580) or email (). In person face-to-face meeting will be pre-arranged by appointment only. Inspections will continue, subject to site safety. 
    • All advisory committee meetings have been cancelled until further notice. This includes the Advisory Planning Commission, New Westminster Design Panel, Community Heritage Commission, Board of Variance and Land Use and Planning Committee.
    • All City utilities, including water, sewer, waste collection and electrical operations will be maintained with appropriate staffing and service levels.
    • The Q to Q ferry service has suspended operations. 

    City staff will continue to work and will be accessible by phone or email. The City will also continue to provide core public services that are essential to the health, safety and stability of the community. Police, fire and emergency services will continue and will not be compromised.

    Residents are encouraged to utilize the City’s e-government services. For more information, please visit

  • Large Gatherings at City-run facilities

    All City-organized events with more than 50 people, or events that could potentially exceed 50 people, have been suspended as per the provincial health officer.
    This includes events organized by other organizations at our facilities or parks. Under the direction of the Provincial Health Officer, this order will remain in place indefinitely.