City Services

Essential City Hall services are being made on an appointment basis. Please call City Hall at 604-521-3711 and you will be directed to the appropriate department.

All inquiries and primary communication regarding building permits must be made by phone (604-527-4580) or email (). In person face-to-face meeting will be pre-arranged by appointment only. Inspections will continue, subject to site safety. 

All advisory committee meetings have been cancelled until further notice. This includes the Advisory Planning Commission, New Westminster Design Panel, Community Heritage Commission, Board of Variance and Land Use and Planning Committee.

Council has cancelled the March 30th public hearings, and will not be setting any new Public Hearings or Opportunities to be Heard until further notice.

All City utilities, including water, sewer, waste collection and electrical operations will be maintained with appropriate staffing and service levels.

City staff will continue to work and will be accessible by phone or email. The City will also continue to provide core public services that are essential to the health, safety and stability of the community. Police, fire and emergency services will continue and will not be compromised.

The Q to Q ferry service suspended operations effective end of service day (8:00 pm) on Friday, March 20, 2020.

Residents are encouraged to utilize the City’s e-government services. For more information, please visit