Program Cancellations & Refunds
Parks and Recreation Cancellations:
Refunds are provided according to the Refund Policy or COVID-19 requirements.
Reserved Drop-in Bookings:
Customer requests for withdrawal must be made 24 hours prior to the start of a Reserved Drop-in class. Non-attendance is not accepted as a cancellation request and may result in revoked service/registration privileges.
Registered Programs, Lessons & Rentals:
Cancellation requests must be made with 7 days’ notice of the program start. Refunds related to registered programs, private lessons and rental bookings are subject to withdrawal or cancellation fees.