Program Cancellations & Refunds

Parks and Recreation Cancellations:
Refunds are provided according to the Refund Policy or COVID-19 requirements. 
newwestcity.ca/recpolicy

Reserved Drop-in Bookings:
Customer requests for withdrawal must be made 24 hours prior to the start of a Reserved Drop-in class. Non-attendance is not accepted as a cancellation request and may result in revoked service/registration privileges.

Registered Programs, Lessons & Rentals: 
Cancellation requests must be made with 7 days’ notice of the program start. Refunds related to registered programs, private lessons and rental bookings are subject to withdrawal or cancellation fees.