City Hall has resumed drop-in front counter service.  Drop-in services for planning, business licensing, building and plumbing, engineering, utilities, and finance will be available on the main floor of City Hall, Monday to Friday, 8:30 am to 4:30 pm until further notice.

New safety measures include enhanced cleaning and disinfection, installation of Plexiglas barriers at all front counters, space modifications, and revised circulation patterns to ensure physical distancing. All visitors must enter and exit by the rear entrance, and all drop-in visitors must check-in with the attendant immediately after entering. There will be limits on how many customers can occupy the building at one time and everyone will be required to maintain physical distancing. Visitors will also be strongly encouraged to wear a mask and anyone who is feeling unwell should stay home.

While drop-in service is available, the public is encouraged to continue to pre-book appointments by using the City’s new online appointment booking system being launched on September 23rd or by calling 604-521-3711. Additionally, most services including online payments, permit applications and renewals, can be completed utilizing the City’s e-government services available at newwestcity.ca/onlineservices. City staff are also readily available by email or phone.

For more details and up-to-date information on the City’s response to the COVID-19 pandemic, please visit www.newwestcity.ca/covid-19 and follow the City’s social media channels.