To report power outages in New Westminster, call our new number, 604-239-6100.

Our new 24/7 power outage reporting line will allow residents to report outages more efficiently and receive updates during outage events. 

Unplanned outages are usually a result of animal contact, vehicle accidents, severe weather, equipment failure, or other unexpected events. When an outage occurs, our crews work to identify the cause, assess the situation, and then complete required repairs.

The outage line will be updated with information as quickly as possible; however, it can take at least 60 minutes from the time of the outage before detailed information can be provided. Every outage is unique and it can be difficult to predict power restoration times. Rest assured, when the power goes out, New Westminster Electrical Utility crews are working hard to restore service as quickly and safely as possible.

If you see downed power lines, or sparks or fires around power lines, call 911 and stay clear from any wires.