How to Find Property Information
Use the options below to find information about a property. Depending on the information you need, you may be able to access it online through the CityViews Map, request records and documents from the Building Division, obtain a Comfort Letter, or submit a Freedom of Information (FOI) request.
CityViews Map
The CityViews Map provides access to a variety of property information, including zoning, permits, underground services, easements and rights-of-way, land use classifications, and transportation information. Select a property to view a Site Development Report, including zoning details, building information, and permit history.
View CityViews Map
Building Division Document Request
Property owners wishing to obtain Building Division records, including archived drawings, copies of permits, inspection reports, or professional reports may do so through a Document Request.
Submission Requirements
- A document request may only be made by either the registered property owner, or an authorized agent of the owner, with a completed Letter of Authorization Form.
- If the request is for a strata property, the Letter of Authorization must also be signed by the president of the strata council.
- If the owner is a Corporation or Non-Profit, the Letter of Authorization must be accompanied by a letter from the owners solicitor or a copy of the Company or Society Summary, confirming the signatory has signing authority.
- The City cannot guarantee that the requested information will be on file, or that documents that are on file are complete.
- Please note there is a non-refundable search fee, in addition to the service fees and per page fees.
Submit Your Request
Request documents by email or online using the options below.
Submit By Email
Download and complete the Document Request Form and gather any required supporting documents, including a Letter of Authorization Form where applicable.
Email the completed form and required documents to buildingdept@newwestcity.ca.
Once your request has been received, staff will search for the records and contact you with a quote and instructions for obtaining the documents.
Submit Online
Submit your request through the online application portal and upload any required supporting documents, including a Letter of Authorization Form where applicable.
Comfort Letters
A Comfort Letter is a formal letter provided by the Planning and Development Department, which provides a summary of the property, based on existing archive information. A comfort letter does not provide copies of documents or drawings.
Information provided can include, but is not limited to;
- Outstanding violations against the property
- Written record of permits and occupancy dates
- Confirmation of zoning and development entitlements
- Heritage protection status
- Fire inspections & notices of violations
For more information, or to submit a request for a Comfort Letter, please contact the Planning Division at plnpost@newwestcity.ca .
Freedom Of Information Request
When the requestor is not the property owner and not acting with the owners authorization, or is requesting information beyond that outlined in the Document Request Form, the requestor must complete a Freedom of Information Request for Records.