About the Crises Response Program
Like many municipalities in Metro Vancouver, the City of New Westminster is trying to find compassionate, innovative, and goal-driven ways to address the following crises: homelessness, mental health, and substance use.
The goal of the Crises Response Program (previously Crises Response Pilot Project) is to advance proactive, resilient, and strategic organizational approaches to be used long-term. It prioritizes safety and well-being, and being proactive and responsive.
This work is guided by principles of preventing further harm to those experiencing any of the three crises.
In 2023, City Council approved a two-year organizational pilot project and strategy to respond to the intersecting challenges of homelessness, mental health and substance use. The pilot has established and advanced a number of goals, recognizing both the important role municipalities can play in responding to these complex issues and the limitations of municipal resources and responsibilities. The work highlights the need for strong, productive partnerships with senior levels of government to support a coordinated response and create greater opportunities for everyone in community. Several interdepartmental staff teams contribute to this work including the Homelessness Services Team, the Community Liaison Officer Team, and the Policy Development and Advocacy Team.
The Crises Response (Pilot) Project Video
In this video, learn about the City of New Westminster's launch of the Crises Response Pilot Project in September 2024.
The Crises Response Project is funded in part by Health Canada's Emergency Treatment Fund. The views expressed are not necessarily reflective of Health Canada's views.
One number to call - Community support line
The One Number to Call: Community Support Line (604-527-4502) is the phone number to use to get in touch with the various components of the Crises Response Project, including the Community Liaison Officer Team and the Homelessness Services Team.
Cards are available at the following locations: New Westminster City Hall, Anvil Centre, and New Westminster Public Library (main branch). You can also download a digital version of the One number to call card.
Additional readings
Prevention, support and transition services plan and supportive housing and wrap-around services plan
- Learn about the 2023 Point-in-Time Homeless Count. Read more about the key findings and messages..
- A PowerPoint presentation was presented to Council (February 10, 2025). Learn more about the roadmap and key plan updates.
- In February 2025, a report was provided to Council relating to the Crises Response Pilot Project. Learn more about the project and associated plans.