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Pay a Parking Ticket
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What To Do If You Receive a Parking Ticket
A Bylaw Offence Notice (or parking ticket) is issued when a vehicle is found to be in violation of a City Street Traffic Bylaw. It is encouraged to pay the issued fine within 14 days to avoid fine increases. Once a ticket is paid, the option to dispute the alleged violation is no longer available.
If you wish to dispute the ticket, please submit an online Bylaw Offence Notice Dispute Form within 14 days of the date of issue. Please note, disputes are not handled in person.
Individuals who ignore Bylaw Offence Notices risk having their vehicle impounded if found to be in violation at later date.
How To Pay a Parking Ticket
Payments can be made online, in person, or via mail (see below). Please include a copy of the violation ticket or reference the ticket number with payment.
Pay Online
You can use the online payment system to pay your ticket using the ticket number or your license plate number.
If your ticket number does not display in the online payment system, check to make sure it is a City of New Westminster parking ticket.
If it is a City of New Westminster parking ticket, it may not have been entered into our system yet. It may take up to 24 hours for a ticket to appear on this system. You can provide us the ticket information and we will manually add your ticket to the system in person or via email:
- Bring the ticket to City Hall. Staff will enter the ticket into the system and you can pay it while you are at City Hall.
- Scan and email a copy of the ticket to parking@newwestcity.ca. Once the ticket is entered, you can pay it through the online system. Do not send your credit card information by email.
Pay in Person
City Hall
511 Royal Avenue
Monday - Friday, 8:30 am - 4:30 pm
Towing
420 Boyne Street
Monday - Saturday, 8:30 am - 4:30 pm
Queensborough Community Centre
920 Ewen Avenue
Monday - Friday, 7:00 am - 9:00 pm
Saturday & Sunday, 8:30 am - 8:00 pm
təməsew̓txʷ Aquatic and Community Centre
65 E Sixth Avenue
Monday - Friday, 5:30 am - 10:00 pm
Saturday, 8:00 am - 10:00 pm
Sunday, 8:00 am - 8:30 pm
Century House
620 Eighth Street
Monday - Friday, 9:00 am - 5:00 pm
Saturday, 9:00 am - 4:00 pm
Sunday, Closed
Pay by Mail
City Hall
511 Royal Avenue
New Westminster, BC V3L 1H9
City of New Westminster Bylaw Services
PO Box 42553
130-1005 Columbia Street
New Westminster, BC V3M 6L7
How To Dispute a Parking Ticket
Under the Local Government Bylaw Notice Enforcement Act, the Bylaw Notice Dispute Adjudication System allows municipalities to resolve bylaw disputes locally.
Step 1: Submit your Dispute Form - Submit the Bylaw Offence Notice Dispute Form online within the response period listed on the notice. All disputes must be submitted within the response period listed on the notice. We are unable to accept disputes by phones. Please allow 2 to 4 weeks for a response.
Hard copies of the form can be mailed or faxed to:
City of New Westminster Bylaw Services
PO Box 42553
130-1005 Columbia Street
New Westminster, BC V3M 6L7
Fax: 604-519-2022
Step 2: Screening - A Screening Officer will review all information provided by both the disputant and the issuing officer. The Screening officer will then contact you to communicate their determination, which may result in the Bylaw Notice being upheld or cancelled.
- Cancelled: If the Bylaw notice is cancelled, no further action is required.
- Upheld: You may choose to pay the fine or notify the Screening Officer that you wish to proceed to an Adjudication Hearing. If you choose adjudication, do not make the payment; a hearing date will then be scheduled.
Please note: We will only consider your dispute if you have a valid reason or the contravention did not occur as alleged. Bylaw notices are not dismissed for reasons such as:
- You were unaware of the regulation
- No one else has received a ticket for a similar violation
- You have never received a ticket before this violation
How Adjudication Works
If you choose to proceed to an adjudication hearing, the following appearance options are available:
- In Person: Attend the hearing personally. The adjudicator will review your written reasons for disputing the ticket, any documents you provide, and any statements you wish to make in person.
- By Phone: Attend via telephone conference. The adjudicator will review your written reasons, submitted documents, and statements made over the phone.
- In Writing: Attendance is not required. The adjudicator will decide based solely on your written reasons and any documents you submit. The decisions will be mailed to you along with payment instructions, if applicable.
You will be notified once a hearing date has been scheduled. An adjudication package will be mailed to the address you provide approximately 3-4 weeks before the hearing date.
During the adjudication hearing, evidence is presented, and the adjudicator determines whether an offence occurred:
- If an offence is confirmed: You must pay the full Bylaw Notice penalty, plus an additional $25 administrative fee.
- If there is insufficient evidence: The Bylaw Notice will be cancelled and no penalties will be assessed.
The adjudicator is an impartial, third party official bound by the bylaw. They determine whether the alleged contravention occurred - they do not consider extenuating circumstances and cannot reduce the fine amount.
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If you have any further questions, please contact Parking Services.
Phone: 604-519-2010
Hours: Monday - Friday, 8:30 am - 4:30 pm