Pay Electrical Bills

Bill Payment Options

Pay by mail or in person:

Pay online:

  • Through your online bank (contact your bank or financial institution with your account number)
  • Log in to Customer Connect

Set up pre-authorized payments:

For billing inquiries:

Billing Schedule

  • Residential accounts: Billed every two months
  • Commercial accounts: Billed every month

Stages of Billing and Overdue Notices

Your bill includes a 21-day due date from the time of printing. Here's what happens if a bill remains unpaid:

  1. Day 1-21: Bill is due
  2. After Day 21: Bill becomes overdue and a first reminder notice is sent
  3. 10 days after first reminder: Second reminder notice is sent if account remains unpaid
  4. 7 days after second reminder: Disconnection notice is delivered if account is still unpaid
  5. After disconnection notice: Service is disconnected

To reconnect service: Pay the account in full plus the reconnection charge.

Managing Your Bills While Away

If you'll be away for an extended period or unable to manage bill payments, we encourage you to:

  • Have bills sent to an alternate contact person (often a relative who can ensure bills are paid on time)
  • Arrange for the Public Trustee to manage your financial affairs if needed

Customer|Connect

Customer|Connect is a secure online service that allows residents and businesses to access information about their City of New Westminster electrical utility accounts and register for eBilling. It's easy to use and all information is protected.

Use Customer|Connect for electrical utility accounts:

  • Access account information
  • View current and past bills
  • View account payment history
  • Keep track of utility consumption history and conservation efforts
  • Select eBilling for electrical utility accounts

Already signed up? Login now

Getting Started:

If you have an existing MyCity profile with an electric account attached, a Customer|Connect account has already been prepared for you, simply click here and follow the instructions to activate the account.

If you are receiving electric utility ebilling, you will continue to do so and your first ebill notification email will contain instructions on how to activate your Customer|Connect account or you can click here and follow the instructions.

To set up a new Customer|Connect account, you will need your most recent electrical utility bill. If you haven't yet received a bill, please wait until you do so before attempting to create a Customer|Connect account. You will be prompted to enter the last billed amount and the billing due date. Please review the terms of use and click here to create a new account.

Terms of Use

Although the City of New Westminster tries to ensure the accuracy of all information presented here, you should confirm all information before making any decisions based upon it. Information can be confirmed through the City department responsible for the page content. Where links to other sites are provided, the City accepts no responsibility for the content of those other sites.Freedom of Information and Protection of Privacy Act notification:

The City of New Westminster is committed to protecting your privacy. Any personal information you provide to us for the purpose of registering for Customer|Connect will be collected, used and protected in accordance with the Freedom of Information and Protection of Privacy Act (FOIPPA). The City does not automatically gather any personal information from you (e.g. name, phone number, address). This information is only obtained if you voluntarily provide it and, in this case, the information will only be used for the purpose of administering the MyCity service to you. Please contact the Assistant City Clerk/FOI Coordinator if you have any questions.

Click here to Accept and access Customer|Connect

Login Instructions

If you have created a Customer|Connect account you may log in here.

If you had an existing MyCity account, it has been recreated in Customer|Connect. The first time you log in to Customer|Connect, please use the following steps to validate the account and set your unique password:

1) You will be prompted for your user name, which has been set as your email address. 2) Select "Forgot your password?" 3) You will be prompted to enter your email address as #1 above. 4) You will be prompted with a security question:

  • The question will be "Name of your first stuffed animal?"
  • Answer: newwest

5) Follow the link in the Password Reset email, which you will receive immediately, and create a password 6) Visit Customer Connect portal to login here.