Image
MyCity Portal
MyCity is a secure, all-in-one, online service that allows residents and businesses to access information about City of New Westminster accounts, view current and past bills, view payment history, and register for eBilling. It's easy to use and all information is protected by private access codes.
Access the following on MyCity:
- Property taxes
- Water, sewer and solid waste utilities
- Dog licences
- Business licences
- Permits
Looking for electrical utility information?
Electrical utility information is not available on MyCity. Please login to Customer Connect to view electrical utility account information.
Getting Started
To get started, you will need your access codes which can be found on your property tax notice, utility bills and licences. To obtain your permit access code, or for other related questions, please contact one of the City of New Westminster departments listed below:
- Property tax billing
Call Finance: 604-527-4550 - Building and plumbing permits; submitting documents for building inspection
Call Building and Plumbing: 604-527-4580 - Electric utility billing and payment
Call billing: 604-527-4555 - Water utility payment
Call Finance: 604-527-4550 - Reset my password or failed attempts on MyCity
Email: mycity@newwestcity.ca
(Please provide your call-back number in your email) - Proof of payment for last year's taxes
Call Finance: 604-527-4550
Terms of Use
Although the City of New Westminster tries to ensure the accuracy of all information presented here, you should confirm all information before making any decisions based upon it. Information can be confirmed through the City department responsible for the page content. Where links to other sites are provided, the City accepts no responsibility for the content of those other sites. Freedom of Information and Protection of Privacy Act notification:
The City of New Westminster is committed to protecting your privacy. This information is collected by the City of New Westminster under Section 26(c) of the Freedom of Information and Protection of Privacy Act and will be used for the purpose of administering the MyCity service to you. Should you have any questions about the collection of this personal information please contact the FOI and Privacy Coordinator, 511 Royal Avenue, New Westminster, V3L 1H9, privacy@newwestcity.ca
Online Payments
Visit the Online Payment System to complete your payments using Visa or MasterCard. See below for a list of payments you can make online.
Pet owners can renew their dog licenses online quickly and easily. Simply enter the account number and pay the balance due. A new license will be mailed to you once your payment has been processed.
Pay bylaw notices for parking, animal control, false alarms, unsightly premises and other violations online. Enter the complete ticket number, including letters & numbers (e.g., BA123456), to proceed with payment.
Business owners can renew their business license online quickly and easily. Simply enter the account number and pay the balance due. A new business license will be mailed to you once your payment has been processed.
At this time, the only permit fees that can be paid online are monthly parking permits (e.g., at Anvil Centre). You must enter both the permit number and access code in order to proceed with payment. These are the same values that you would use on MyCity.
Property owners can pay property taxes online using their credit card (subject to a 1.75% convenience fee). Simply enter your folio number and the amount you wish to pay. Payments cannot be accepted until tax notices are generated (typically mid-May).
Residents can pay their water/sewer utilities online using their credit card (subject to a 1.75% convenience fee). Simply enter your account number and the amount you wish to pay.