As part of the Crises Response Program and the Downtown Livability Strategy, the City of New Westminster is working with a specialized company that is trained and able to deal with biohazardous waste.
Eligibility and registration
This program is available to businesses in the downtown neighbourhood only. Eligible downtown businesses must complete a waiver.
- The waiver (PDF) must be signed by the participating business and the property owner. There is also a requirement for the property owner's signature to be witnessed.
- Submit the waiver form by email to: crisesresponse@newwestcity.ca. You will receive an email confirming your application has been received and will be reviewed for eligibility. If approved, you will receive another email notification. New/eligible businesses are then added to the clean-up route. The contracted team works on a specific route during certain times of day.
- Once you have signed a waiver, if you see biohazardous waste on your property requiring clean-up, you may call the One Number to Call: Community Support Line at 604-527-4502. You can also email crisesresponse@newwestcity.ca. Staff will do their best to respond as soon as possible.
If you are unsure as to whether your business qualifies, connect with crisesresponse@newwestcity.ca and someone will respond to you during business hours.
Reporting biohazardous waste
If you are a downtown business registered with the Biohazardous Waste Collection Program and you discover waste at your location, call the One Number to Call: Community Support Line at 604-527-4502 or email crisesresponse@newwestcity.ca. If the waste is on public/City property, not within the downtown neighbourhood, staff will do their best to respond as soon as possible.
If waste is discovered on private property, we may not be able to deal with it due to liability issues. Staff will do their best to connect with the property owner to resolve the situation.