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Property Inquiry Information

Property Information Portal

General zoning attributes, assessment & taxation information, and a property's legal address and property identification (PID) number can be obtained through the Property Information Portal

View this information on our Property Information Portal

Cityviews Map

The CityViews Map can be used to search for a variety of information, including underground services, easements & right-of-ways, land use classifications, permits & licensing, and transportation.

After selecting a specific property, by either using the search bar, or right-clicking a property and selecting "find data on map", a Site Report for that property can be obtained from a link on the left column. This Site Development Report will outline the zoning information for the site, and any buildings on the property, as well as a listing of permits issued for the property.

Find this information and obtain a Site Development Report on our Cityviews Map

Building Division Document Request

Property owners wishing to obtain Building Division records, including archived drawings, copies of permits, inspection reports, or professional reports may do so through a Document Request.

Submission Requirements

  • A document request may only be made by either the registered property owner, or an authorized agent of the owner, with a completed Letter of Authorization Form.

  • If the request is for a strata property, the Letter of Authorization must also be signed by the president of the strata council.

  • If the owner is a Corporation or Non-Profit, the Letter of Authorization must be accompanied by a letter from the owners solicitor or a copy of the Company or Society Summary, confirming the signatory has signing authority. 

  • The City cannot guarantee that the requested information will be on file, or that documents that are on file are complete. 
  • Please note there is a non-refundable search fee, in addition to the service fees and per page fees.

Submit Your Request

Request documents by email or online using the options below. 

Submit By Email 

To request a document search, please fill out the Document Request Form below and email it to . Once we have received the form, we will search for the records and then contact you with a quote and process for obtaining the documents.

Obtain a Document Request Form

Submit Online

Request documents online through our Application Portal

Comfort Letters

A Comfort Letter is a formal letter provided by the Planning and Development Department, which provides a summary of the property, based on existing archive information. A comfort letter does not provide copies of documents or drawings.

Information provided can include, but is not limited to;

  • Outstanding violations against the property

  • Written record of permits and occupancy dates

  • Confirmation of zoning and development entitlements

  • Heritage protection status

  • Fire inspections & notices of violations

For more information, or to submit a request for a Comfort Letter, please contact the Planning Division at .

Freedom of information request

When the requestor is not the property owner and not acting with the owners authorization, or is requesting information beyond that outlined in the Document Request Form, the requestor must complete a Freedom of Information Request for Records.

Find more information and submit a request on our Freedom of Information Page