Frequently Asked Questions

  • Pay parking is in effect seven days per week, including Statutory Holidays:

    Monday – Saturday: 8:00 am – 8:00 pm
    Sundays & Holidays: 12:00 am – 8:00 pm

  • Payment can be made by coins, Visa, MasterCard, or American Express.

    Note: the machines do not issue change.

  • Contact: Parking Services
    Phone: 604-519-2010
    Hours: 8:30 am – 4:30 pm – Monday – Friday

  • Try again. If it still does not work, proceed to the next pay station on the same street.

  • The 2024 hourly parking rate ranges from $3.25 - $3.75 with a minimum charge of $1.00 for credit card payments, or a minimum cash payment of $0.25. (Includes a $0.25/hr Climate Action Levy).

  • Same rates as above.
  • No, after exceeding the two (2) hour parking time limit, you must move your vehicle.

  • The parking limit is up to two (2) hours in most areas, except for some 3 hour parking around Douglas College. Please pay careful attention to the signage in the area. A prepay option is available of up to two (2) hours prior to the start of pay parking. See below for more information.

  • Pay parking is in effect at 12:00PM on Sundays. If you added money at 11:00AM, the first hour (11:00AM to 12:00PM) would be at no charge. If paying for two hours at 11:00AM, the 2 hour limit would start at 12:00PM and expire at 2:00PM.

  • Coin operated meters

    No personal information is collected from the customer unless a parking bylaw offence is committed.

    Digital Parking Meters

    At a digital parking meter, two types of personal information is collected:

                - Credit card details
                - Licence plate numbers

    These two types of information are not retained together nor with other identifying information that links the information with an individuals name.

    Credit card information is encrypted and transmitted to the bank over systems that comply with the PCI standard (Payment Card Industry data security standard). The only information retained in the parking system is card type and the last 4 digits, payment times and amounts.

    The licence data remains on the parking meter only for a few minutes after which it is sent to the parking systems administrative software for retention. The data can only be accessed in real time by the enforcement officers at the location of the meter, and after that by the Manager of Parking and system technicians of the administrative software. The administrative software is saved and located in British Columbia. The City only accesses this information in the software to manage complaints and gather statistics on parking in the city, which are both necessary functions for the City’s service.

    Licence information is only transferred directly to the City if an offence is committed and a parking ticket issued.  If there is no ticket issued, car licence plate numbers are not kept in a City database; they remain only in the parking system administrative software.

    Passport Mobile Parking App

    For more information, click here.

    Monthly Parking Rental

    A rental contract is entered into with the City and retained until it expires plus 7 years. The parker’s license plate is entered into the City’s permitting system to allow for enforcement of parking offences.

  • Parking Services Office
    M-F: 8:30 am - 4:30 pm
    T 604-519-2010