Due to the precautions we are taking to prevent the spread of COVID-19, we are limiting our availability to the public.
If you have a vehicle that is in our impound lot that is releasable, we ask that you contact the office at 604-519-1026 prior to coming to ensure staff are available and prepared.
The City of New Westminster Towing & Storage office is located at 420 Boyne Street in the Queensborough Neighbourhood.
Regular office hours are Monday to Saturday from 8:30 a.m. to 4:00 p.m. Please note that staff do take a lunch break and may be unavailable during that time.
Our drivers operate on a 24 hour basis and are able to answer calls after hours; however, they may not be able to answer specific questions related to your vehicle. Releasing of a vehicle may be done after hours if a tow driver is available to meet with you, however vehicles impounded by the New Westminster Police or the RCMP cannot be released outside of regular office hours.
For 30 day releases please note an Order of Releases MUST be obtained from the Motor Vehicle branch (ICBC Driver's Licensing Facility) prior to picking up the vehicle.
Payment methods are by Debit, Visa, Mastercard or cash. At this time, we prefer payment by card if that option is available. If a vehicle release is being done after hours, keep in mind that tow drivers do not carry change.
If you believe that your vehicle may have been towed, please contact the office during regular office hours at 604-519-1026.