New Westminster, B.C. – The City of New Westminster unveiled its new website today, featuring a modern look, improved navigation, accessibility enhancements, and better viewing on all devices. The new, customer-focused website — newwestcity.ca — is designed to enhance user experience, improve accessibility, and provide a modern way to access information.
“Our new website is an important step in making it easier for people to connect with the City and access the information and services they need,” said Mayor Daniel Fontaine. “It reflects what we heard from the community and provides a more modern, accessible and user-friendly experience for residents, businesses, and visitors.”
As part of the website's redevelopment, City staff worked with community members to gather information about their needs, how they navigate the site, and their overall user experience. This collaboration informed decisions about the site structure and helped improve the overall usability of the City’s new website.
Improved accessibility was central to the website's redevelopment, introducing new features that better comply with universal accessibility standards, as well as improved mobile responsiveness to ensure a seamless digital experience. The redevelopment process also allowed staff to update the site’s information with accessibility standards in mind.
“The City website is one of our most important customer service tools and our primary source for City information online,” said Blair Fryer, Director of Community Services. “This redevelopment gave us the opportunity to improve how information is organized, strengthen accessibility and mobile responsiveness, and introduce new features that make it easier for customers to find information and access services. Staff have worked hard to build a website that better meets the needs of our community today and into the future.”
The new website introduces additional visual features to help users quickly access services, and better integrates online forms, registration systems for recreation programs, and alerts for individual site pages. In addition to the existing newsletters, users can now subscribe to email notifications for critical alerts, news, roadworks and construction projects, and more, at newwestcity.ca/connect.
Please note: Council recently passed a motion directing staff to return to the City’s previous logo, and any required updates to the website will be made as part of that transition.
-30-
Media Contact:
Ashleigh Young
Manager of Communication
City of New Westminster
media@newwestcity.ca | 604-527-4559