About Parks & Recreation

  • Code of Conduct

    How we conduct ourselves
  • Vision - To be a caring, responsive department that is easy and friendly to deal with and provides creative, innovative services and programs through a well-maintained network of community facilities, parks and open spaces.

    Mission - To create and facilitate parks and recreation opportunities that enhance quality of life in New Westminster.

    Goal - To offer programs and services that are truly worthwhile and will make life better for others. Our efforts will make a significant improvement for the community and enable our department and employees to grow and progress.

    Operating Philosophy

    • we will be vision driven – creating opportunities in the present to make the New Westminster vision become reality
    • we are committed to sustainability – all decisions and initiatives will be guided by and tested against balanced economic, social/cultural and environmental perspectives
    • we will be innovative and progressive – constantly searching for and adopting better ways of doing business, a leader in the provision of local government services
    • we will be fiscally responsible and accountable, effective stewards and prudent managers of the public assets that have been entrusted to our care
    • we will demonstrate exemplary customer service
    • we will be ethical, trustworthy and fair
    • our decision making processes will be open and transparent
    • we value teamwork – within and across departments
    • we are committed to community development approaches that mobilize resident capabilities and build a sense of ownership
    • we will be an exceptional and trusted partner – collaborating with residents, community organizations, the business community, and related jurisdictions
    • we will be equitable and decisive in our commitment to identifying and acting on community best interests
    • we will support and develop staff capabilities as together we strive for high quality, professional best practices
    • we will be the local government employer of choice – nurturing a high performance work environment that attracts and retains a top team.
  • The following documents help guide decisions and resources with the evolution of the Parks and Recreation Department.

    • 1. Why did Parks and Recreation change its refund policy?

      The City of New Westminster has revised some aspects of its refund policy to better serve the community/public. This policy has been implemented to maintain a fair and equitable registration process for our customers. A sample of Parks and Recreation customers were surveyed on the proposed refund policy changes, and feedback indicated strong support for implementing these changes.

      2. Why are refunds not issued after the second registered program class?

      As a customer, you have until the end of the day of their second class to determine if the program or activity is a match for your ability level and interests. This provides enough time for you to make the assessment if the program is suitable to your needs. This policy change will also assist the Parks and Recreation Department in maintaining reasonable fees by recovering direct program costs through program registrations.

      3. If I withdraw from a program will there be a withdrawal fee charged?

      If you withdraw more than 7 days before a registered program you are NOT subjected to the $10.00 withdrawal fee.

      Withdrawal fees are waived if refunds are applied to your account and used for a future Parks and Recreation purchase. Therefore, if you withdraw from a program before the end of the second class, the prorated course fee can be kept as credit on your account without incurring the $10 withdrawal fee.

      4. Can I withdraw or process a refund online?

      All refund requests must be in-person or by phone.

      5. I have injured myself or have an illness, can I still receive a refund after the second class is complete?

      In extraordinary circumstances, your request may be considered. In certain cases, a doctor’s note may be required.

      6. I received a gift card and I don’t think I will use it.  Can a refund be issued?

      Gift cards are non-refundable, but you can give it to family members or friends.

      7. I paid by cash for a purchase, can I get a cash refund?

      Cash refunds below $20.00 may be issued at the place of purchase if the original purchase was a same-day transaction. A receipt, or client account transaction record, is required for merchandise refunds. Cash refunds exceeding $20.00 will be issued by a cheque that will be mailed to you within 4 weeks of the request.

      8. What happens if the program I registered for is cancelled?

      You will be issued a refund the same way you paid. If paid by cash or debit, the credit will be on your account or refunded by cheque. It may be prorated (as applicable).  

      9. The program that I registered for was not suitable because of a safety concern. Can I receive a refund?

      Transfers or refunds are granted if the program is not suitable for you (i.e. ability, safety, maturity concerns, etc.) and prorated as applicable.
    • 1. Why did you change your pass options?

      We have heard from our customers that they wanted to have an all-inclusive parks and recreation experience. The new Active 10, Active 30, Active 90, and Active Infinity Passes provide access to a variety of recreation experiences without having to buy additional passes.

      2. Why is it advisable to not use the Active 10 visit pass at Moody Park Arena?

      It would be more cost effective to pay the skating fee if you only use Moody Park Arena.

      3. Why can I not access Century House services with my Active Pass?

      Century House operates under an age-restricted membership model with the Century House Association. The Parks & Recreation Department is currently reviewing with the Association, how the Active Pass may fit into this model in the future.

      4. What pass should I purchase if I want to access services on a single day intermittently (i.e., less than 3x per week)?

      The Active 10 Pass allows you to access one service in a facility of your choice. This pass is the same as the former 10x pass.

      5. I am a regular user of your services. What pass should I purchase?

      If you access our services more than three times a week, your best pass purchase would be the Active 30, Active 90, or Active Infinity. The benefits of the Active 90 is that you can purchase 90 days at a time and the Active Infinity provides the auto-renewal option of the Active 30.

      6. I purchased a membership, but I realized it doesn’t meet my present needs. Can I get a refund? 

      Yes, all passes are refundable (prorated as applicable) until the pass expires.

      7. I have an Active 30, Active 90, or Active Infinity Pass and the facility is closed. Can I get a refund or an extension?

      Time-based pass extensions may be granted if the department is unable to offer a service for more than 24 hours.

      8. I bought the Active 30, Active 90, or Active Infinity Pass and I am going away on vacation. Can I put a hold on my pass while I am away?

      Time-based passes are only put on hold and extended for a medical reason or extenuating circumstances, and a doctor’s note may be required.

      However, all passes are refundable therefore we can refund the pro-rated amount and put it a credit on your account and you can repurchase a new pass when you return. 

      9. Can a customer share their Active 10 Pass?

      Yes, Active 10 Visit Passes can be shared among a limited number of family account members in the same age grouping. 

      10. Can I purchase more than one Active 10 Pass at a time?

      Yes, for your convenience, you can purchase up to 5 Active 10 visit passes at once.

      11. Can I get an admission refund? 
      Same day refunds may be granted by means of a single or family courtesy pass. If the payment was by cash and you do not want a courtesy pass, a refund can be given.  

      12. What is Active One?

      This is our new name for a single admission.

    • 1. Will I be charged a fee if I cancel a rental booking? 

      Depending on the rental and cancellation notice given, the fee may be refundable, partly refundable or non-refundable. There may also be refund restrictions and cancellations fees with some rental bookings.

      2. I rented some equipment from Parks and Recreation but didn’t use it. Can I get a refund?

      Equipment rentals are not eligible for refunds.

      3. I booked a picnic shelter but the weather looks rainy, can I get a refund?

      Picnic shelter fees are non-refundable unless the space is rebooked.

      4. I booked a space (e.g., aquatic, gymnasium, or sports field) and I need to cancel it with less than 7 days’ notice. Do I get a refund?

      If less than 7 days cancellation notice is provided, refunds are not provided.
    • 1. How do I know if my pass expires?

      You can ask any front counter staff to check your account or you can log-in to your account and check your pass status.

      2. I have purchased an Active 10 Pass, how long do I have to use it before it expires?

      The Active 10 Pass expires three years, less a day, from the date of sale.

      3. I received a courtesy pass for a free admission visit. How long do I have before it expires?

      Courtesy passes now have expiry dates up to one-year from the date of issue.


      4. Do gift cards expire?

      Parks and Recreation gift cards will never expire. However, please note that gift cards are non-refundable but can be transferred to family members or friends.

    • 1. I have a credit balance greater than $50 on my account, is it available to be used for any department purchase anytime?

      Many account credits have been moved from our old software application to our new application. If your credits was moved, it is available for your use. If is was not moved, your credit is available for a refund.

      2. I have a credit balance less than $50 on my account, is it available to use for any department purchase anytime?

      Account credits will be available for any department purchase for up three years. If your credit is over three years old and under $50, it is subject to our Recognition Policy and will not be available to you.

    • 1. Where can I find information about the new Parks and Recreation subsidy program details?

      Please visit the Parks and Recreation financial assistance webpage for program details, eligibility, and subsidy options. The Parks and Recreation Department partners with Fraserside Community Services to provide screening support to customers that require financial assistance.

      2. I am not familiar with your programs and I want more information, where can I get it?

      You can visit any recreation facility, or our website, to learn more about our programs and services. If you have additional questions you can always call the recreation facility that the program is located at.