təməsew̓txʷ Aquatic and Community Centre

Last update October 11, 2024.

Since the phased opening of təməsew̓txʷ Aquatic and Community Centre on April 29, we’ve collected several messages with your comments and feedback.

We’re listening! Below are the most common issues raised and what we are doing to address them. 

Over the next few weeks and months we will continue to address deficiencies and make adjustments to our processes. However, some changes will take longer than others to put in place and we ask that you remain patient.

COMPLETED CHANGES

1. Limited Water Pressure - We’ve increased the water pressure in the change room and on-deck showers!
2. Parking - Lines in the first parking lot have been updated where possible. Our second parking lot is now open!
3. Room Temperatures - Most issues with balancing the air temperatures in rooms throughout the facility have been addressed and we are continuing to be monitored and tweaked.
4. Cleaner Change Rooms - We have monitored the use of the change rooms and adjusted our staffing schedule to improve cleanliness. We will continue to monitor this.
5. Change Room Showers - Temperatures have been adjusted.
6. Adjustable Depth Portion of the Lap Pool - Now that our bulkheads have been installed our adjustable height floor and accessible stairs in the shallow end are ready for use. This area is available for lane swimming, water running, and shallow aquafit. Additionally, there is now more space for swimming lessons and aquafit classes. Ongoing training of staff for bulkhead transitions is taking place.
7. Check-in for Sports & other Drop-in Programs - We’ve added a card system for drop-in programs and are evaluating as we go. Cashiers and Sport Attendants are being trained to make check-ins more efficient. This process is being evaluated over the coming months as we look to better support drop-in sport programs.
8. Personal Storage - There are plenty of free lockers in the universal change space by the pool but we’ve heard the request for additional spaces to store or place personal items. Hooks have being added to the back of change room stalls and doors and a water bottle shelf by the sauna.
9. Deck showers - Cold water now available! You can now cool off after a hot tub, steam, or sauna.
10. Slide - We now have a tot slide in the leisure pool.

CHANGES COMING SOON

1. Change Room Signage - New change room signage is on its way and will be replaced under warranty due to a defect causing fading. 
2. Accessible Ladders - Custom off the wall accessible ladders are being made for the middle section and deep end of the pool. This include standing high railings and wide steps. Estimated arrival date: late November.
3. Sauna - It’s going to get hot in here! We’re waiting on a new part that will keep the temperature at the correct set point. The part is on backorder.
4. Shower Shut offs - We are having issues with some showers not turning off. This is due to shower valves not being able to be isolated. Parts are on the way.   
5. Shoe Racks - We have temporary shoe tracks in place while something more permanent is being sourced.
6. Benches - We are looking to see if additional benches can be installed in the change rooms.
7. Scales - We have two scales on order for the fitness centre and pool deck.
8. Sauna Clock - A clock for the sauna is being ordered

WHAT WE CAN’T FIX QUITE YET

1. Water Fountains - Due to the limited wall space, we are looking at the feasibility of adding a water fountain system near the sauna and steam room.

Thank you for your help and understanding as we settle into our new facility.

If you have feedback, please email