Building managers, caretakers and strata representatives play an important role in keeping shared waste collection areas clean, accessible and properly maintained.
The City provides resources to help you manage recycling and food scraps collection in your building.
Report a Collection or Bin Issue
Contact the City's collection contractor, Waste Management (WM), to:
- Report missed recycling, glass or food scraps collection.
- Request repairs or replacements for damaged bins.
- Ask questions about collection services.
- Report other collection-related concerns.
Contact Waste Management by Phone
Call 1-800-774-9748 and follow the prompts:
- Press 1 for English (or 2 for Spanish).
- Press 1 for Residential Customer.
- Press 2 for Existing Customer.
- Press 4 for Other Questions.
Contact Waste Management by Email
Email pnwrsservices@wm.com.
Use the subject line "City of New Westminster Recycling Program" for recycling or glass collection, or "City of New Westminster Food Waste Program" for food scraps collection.
Include:
- Building name and full address, including postal code
- Type of collection service
- Description of the issue or request
- Building representative's name, phone number and email address
Help Residents Sort Waste Correctly
Clear instructions and accessible waste collection areas make it easier for residents to recycle correctly.
Building managers can help by:
- Displaying recycling and food scraps sorting guides near collection bins.
- Making sure bins are clearly labelled.
- Sharing sorting information with new residents.
- Reminding residents to keep unacceptable materials out of recycling and food scraps bins.
- Reporting damaged or missing signage.
Waste Collection Resources
Visit Recycle BC to find information to share with residents:
- Recycling sorting guides
- Food scraps collection information
- Recycle BC multilingual resources
- Recycling contamination prevention information