The City of New Westminster provides recycling and food scraps collection for most apartment buildings, condominiums and housing co-ops.
The City's collection contractor, Waste Management (WM), provides collection bins for:
- Mixed paper
- Mixed containers
- Glass
- Food scraps
If you live in an apartment, condo or co-op:
Contact your building manager, caretaker or strata representative if you have questions about waste collection, missed pickups, damaged bins or other collection concerns.
If you are a building manager, caretaker or strata representative:
Contact WM directly to report missed collections, request bin repairs or replacements, or ask questions about collection services.
Only building managers, caretakers and strata representatives should contact WM about building collection services.
Contact Waste Management (WM)
Building representatives can contact WM by phone or email.
By phone
Call 1-800-774-9748 and follow these prompts:
- Press 1 for English (or 2 for Spanish).
- Press 1 for Residential Customer.
- Press 2 for Existing Customer.
- Press 4 for Other Questions.
Have the following information ready:
- Building name and full address, including postal code
- Type of service (recycling, glass or food scraps)
- Details of the collection issue or service request
- Your name, phone number and email address
By email
Email pnwrsservices@wm.com with the appropriate subject line:
For recycling or glass collection:
Email WM about recycling or glass collection
Subject: City of New Westminster Recycling Program – [Building Address]
For food scraps collection:
Email WM about food scraps collection
Subject: City of New Westminster Food Waste Program – [Building Address]
Include the following information in your email:
- Building name and full address, including postal code
- Description of the issue or service request
- Name, email address and phone number of the building representative
Multi-Family Glass Collection is Here!
What's accepted in the Glass Bin:
Non-refundable glass bottles and jars, such as jam, sauce, or pickle jars. Containers must be emptied and rinsed with lids separated into the containers cart.
*Refundable glass beverage containers can be returned at any Encorp Return-It Depot for deposit refund. Please visit return-it.ca for bottle depot locations within the city.
Do not include:
Drinking glasses, windows, mirrors, ceramics. These items belong in the garbage.
The City of New Westminster has a food scraps collection program for multi-family (apartment and condo) residents to help reduce the amount of waste that ends up in landfills.
Organic waste such as food scraps, plants and flowers, and food soiled paper are now banned from garbage and are accepted in the foods scraps collection bin.
It's estimated that upwards of 30% of multi-residential waste is comprised of organic material. We need your help to keep this valuable resource from heading to the landfills. Once collected, the organic waste is taken to a regional composting facility where it is recycled into a nutrient rich soil amendment for plants, gardens and crops.
How the Food Scraps Collection Program Works
- A centralized food scraps bin is provided to each building which is collected weekly by the City's contractor, Waste Management.
- To get started, each residential unit (apartment or condo) will receive a fridge magnet, brochure and kitchen container with details on what to include and what not to include in your food scraps bin.
- In order to reduce odours and attractants, a sample Bag to Earth paper bag is provided to line the kitchen container. You can use newspaper as a more economical option to line the container or wrap your scraps.
- Including paper products along with your food scraps provides a good carbon source and is beneficial to the composting process.
- NO plastic bags or plastic style compostable or biodegradable bags are accepted. Paper kraft bags (e.g. Bag to Earth) bags are accepted.
- How to Line Your Kitchen Catcher with Newsprint (using your community newspaper)
To ensure success of the program, only put food waste loose, wrapped in newspaper, or in kraft paper bags in the main collection cart.
*Do not put plastic bags into the collection cart.
The City must comply with the requirements of our processor.
If you have questions regarding collection, need an additional recycling bin, or need to set up new service, please contact WM Customer Service at 1-800-774-9747 and provide your building address along with the the service(s) you are calling about (recycling and/or food scraps).