The Community Liaison Officer Team (CLOs) is one of the key components of the Crises Response Program.
About the Team
The community liaison officer team promote public safety and community well-being through a trauma informed and compassionate approach, proactively addressing and responding to reports, related to:
- Obstructed doorways, sidewalks and building access points
- Tents and encampments in and around public spaces
- Open substance use and wellness checks
- Biohazard waste and discarded drug paraphernalia
Connect with us
The One Number to Call: Community Support Line is 604-527-4502 and is operational 24/7. Based on the nature of the call, the call taker may redirect you to call the New Westminster Police non-emergency line and in cases of active fire, crime in progress or safety risks to public, please call
9-1-1.
Email: crisesresponse@newwestcity.ca. Please note: this inbox is monitored during business hours only.
When filing a report, you may be asked to provide the following:
- Your name and contact number
- An address
- The reason for the call (for instance, is there a tent/structure?)
- Have police and/or fire been notified?
- Any other details you believe may be relevant to the report
What is the difference between the Community Liaison Officer Team and the Homelessness Services Team (HST)?
The Community Liaison Officer Team assist with the impacts from the three crises, such as helping clear blocked doorways or sidewalks, open substance use and drug paraphernalia, behavioral concerns, tents in public places. They also provide education on local bylaws and regulations, and encourage voluntary compliance.
The Homelessness Services Team takes a person-centered approach and focuses on providing support and connections to those who have living experience of the three crises: homelessness, mental health and substance use.