Report Missed Collection

Before filling out this form:

Please be sure to double check the collection calendar to ensure you've put the right bin out on the right day. Note that collection trucks are out 7:00 am to 7:00 pm; please do not submit a missed collection report until after 7:00 pm on the day of collection.
Confirm who is responsible for the collection you are reporting, as this form is only for City collection. Missed collections by Waste Management or a private disposal service should be reported directly to those companies. Find Waste Management contact information here. To contact your building's private waste disposal service, please reach out to your Strata Council or property manager.

Property Information

Full Name

Address

Mobile or Home Phone

Email

Collection Cart Serial Number

Property type

House

Townhouse

Apartment building

Commercial property

Missed item information

Indicate which item(s) were missed on your collection day

Additional comments

Final step, please confirm the following:

Carts were placed out before 7 am on collection day.

Carts were spaced appropriately (see cart placement instructions).

Carts will remain out at the curb until the truck can return to collect.

The City of New Westminster is committed to protecting your privacy. This information is collected by the City of New Westminster under Section 26(c) of the Freedom of Information and Protection of Privacy Act and will be used to process and manage your solid waste collection concern. Should you have any questions about the collection of this personal information please contact the FOI and Privacy Coordinator, 511 Royal Avenue, New Westminster, V3L 1H9, privacy@newwestcity.ca.