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Special Pick Up Service

Did you know? As an alternative, you can bring items to the United Blvd. Waste & Recycling Centre in Coquitlam. Charges may apply. Find out more information here.

**Reminder:  no pick ups for the with week of April 14th and week of April 21st due to the upcoming stat holidays**

For larger items requiring disposal, the City may be able to offer a special pick-up where the items can be collected for a fee. Use the request form below to initiate your special pick-up; staff will respond with a quote for the pick-up fee and instructions on payment if you wish to proceed. Items with bedbugs must be disclosed in advance and wrapped in plastic.
 
Please note: Some restrictions apply. No refunds will be issued once payment is made. Special pick-ups are scheduled on Thursdays (no pick-ups during weeks affected by a stat holiday).

  • Special Pick-up Rates 2025

    These rates are in effect Jan. 1, 2025.

    Minimum fee for service, includes one (1) item: $50.00

    Minimum fee for service to collect and transfer large volumes of loose green waste: $75.00

    Minimum fee for service where a backhoe loader and dump truck is required: $250.00

    For every (1) additional mattress item: $30.00

    For every (1) additional box spring item: $25.00

    For every (1) additional bulky item (appliance or furniture): $25.00

REQUEST QUOTE FOR SPECIAL PICK-UP

Property type

Where will the items be placed for pickup? (Must be on City property.)

Upload images

Photos are optional. Photos are encouraged when better clarification is needed for non-standard type item(s) or items piled together. Images must be in JPEG or PNG format. Maximum file size: 5 MB.

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Note: This information is collected by the City of New Westminster under Section 26(c) of the Freedom of Information and Protection of Privacy Act and will be used to process and manage your special pick up request. Should you have any questions about the collection of this personal information please contact the Engineering Operations, 511 Royal Avenue, New Westminster, V3L 1H9, at 604-521-3711 or .

There is no obligation to proceed with the pick-up after receiving a quote. Special pick-ups are only finalized once payment is received. Be advised, no refunds will be issued once payment is made. 

We will respond back with a quote within 5 business days.

PAYMENT OPTIONS

Once you have reviewed the quote, you will need to complete payment in order to proceed and confirm the pick-up request. Payment deadline is Tuesday at 4:30 pm in order to make Thursdays collection of the same week (no collection on weeks with a statutory holiday).

Make a payment:

  1. To Pay In Person – bring your fee slip (either a printed or a digital copy on your phone/device) to one of these locations:
  • City Hall at 511 Royal Ave, cashier desk on main level, Mon-Fri, 8:30am – 4:30pm
  • Queensborough Community Centre at 920 Ewen Ave, front desk, Mon-Fri 7:00am – 9:00pm or Sat/Sun 8:30am – 8:00pm
  • təməsew̓txʷ Aquatic and Community Centre at 65 E Sixth Ave, front desk, Mon-Fri between 9:00 am - 5:30 pm only.
  1. To Pay Online – go to newwestcity.ca/onlineservices, scroll to “Payments and Renewals”, select “Pay for a Special Pick Up”, enter folder number shown on fee slip and complete payment details.

 

PREPARING FOR PICK-UP

Once your payment has been processed, please be sure to have item(s) out at the curb or other designated location, by 7:00 am on collection day. 

All mattresses must be wrapped in plastic. Mattress covers can be purchased from a moving supply store. Disassemble large items, or notify us if you are unable to do so.

Trucks collect between the hours of 7:00 am and 4:00 pm, and in some circumstances more than one truck may be collecting that day; please do not contact Engineering Operations about missed pick-up until the following day.

More details about the pick up process will be provided in the quote.

Should you need to reschedule the pick up day for another week, please contact our office at 604-526-4691.

  • Engineering Operations
    T 604-526-4691
    E