MyCity is a secure, all-in-one, online service that allows residents and businesses to access information about City of New Westminster accounts, view current and past bills, view payment history, and register for eBilling. It's easy to use and all information is protected by private access codes.

Access the following on MyCity:

  • Property taxes
  • Water, sewer and solid waste utilities
  • Dog licences
  • Business licences
  • Permits

*Note, electrical utility information is not available on MyCity. Please login into Customer Connect to view electrical utility account information. 

Getting Started:

To get started, you will need your access codes which can be found on your property tax notice, utility bills and licences. To obtain your permit access code, or for other related questions, please contact one of the City of New Westminster departments listed below:

  • Property tax billing
    Call Finance: 604-527-4550
  • Building and plumbing permits; submitting documents for building inspection
    Call Building and Plumbing: 604-527-4580
  • Electric utility billing and payment
    Call Electrical Utility: 604-527-4555
  • Water utility payment
    Call Finance: 604-527-4550
  • Reset my password or failed attempts on MyCity
    Email Help Desk:
    (Please provide your call-back number in your email)
  • Proof of payment for last year’s taxes
    Call Finance: 604-527-4550

Terms of Use

Although the City of New Westminster tries to ensure the accuracy of all information presented here, you should confirm all information before making any decisions based upon it. Information can be confirmed through the City department responsible for the page content. Where links to other sites are provided, the City accepts no responsibility for the content of those other sites.

Freedom of Information and Protection of Privacy Act notification:

The City of New Westminster is committed to protecting your privacy. This information is collected by the City of New Westminster under Section 26(c) of the Freedom of Information and Protection of Privacy Act and will be used for the purpose of administering the MyCity service to you. Should you have any questions about the collection of this personal information please contact the FOI and Privacy Coordinator, 511 Royal Avenue, New Westminster, V3L 1H9, 604-527-4523,

Click here to Accept and access MyCity