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Crises Response Outreach Team

About the team

As part of the Crises Response Pilot Project (CRPP) the City of New Westminster has established the Crises Response Outreach Team. (CRT Outreach)
 
The goal of CRT Outreach is to proactively and reactively offer support to priority populations, including to those who are experiencing homelessness, mental health and substance use. They can also connect people through referrals to provincial teams, as well as to faith-based and not-for-profit partners in the community. 
 
CRT Outreach champions the needs of Indigenous people with living experience, and the team works to identify how the City could provide a culturally safe and trauma-informed response. 
 

Hours of Operation:

Monday to Friday, 8:30am to 4:30pm, excluding holidays.
  • To connect with CRT Outreach, please call 604-527-4502.
  • You can also email 

Drop-in outreach: Spring & Summer 2026

Until Fall 2026, the Crises Response Outreach team will be offering drop-in sessions at Queensborough Community Centre.

The drop-in sessions take place every Thursday from 10:00 AM to noon, and in the Sampson Room (also referred to as Meeting Room 2). 

Connect to a variety of resources, including showers, refreshments, and more! Towels and soap will be provided for those who would like to use the showers. 

For more information regarding the drop-in program, please email

The Talking Circle: 2026 to 2027

The Talking Circle is led by the Crises Response Outreach Team, and is funded by Health Canada's Emergency Treatment Fund.

Enjoy a casual gathering and meet with an Indigenous elder. The Talking Circle welcomes anyone who self-identifies as Indigenous. Food and refreshments are provided. 

When does The Talking Circle take place?

For 2026, it will take place on the following Thursdays between 1:00 PM and 3:00 PM:

  • March 5
  • April 2
  • May 7
  • June 4
  • July 2
  • August 6
  • September 3
  • October 1
  • November 5
  • December 3

Where does The Talking Circle take place?

It will be held at 740 Carnarvon Street, at the side of the building (in the Honeymoon Suite). 

What if I have questions about The Talking Circle?

Please reach out to . 

When do I call CRT Outreach?

Please reach out if/when:
  • You see someone who may need help connecting to resources in the community, including food or shelter.
  • Someone needs assistance connecting to a faith-based or not-for-profit or provincial partner in the community.
  • Someone needs assistance obtaining identification, like a BCID.
 

What is the difference between CRT Outreach and the Community Liaison Officer Program?

CRT Outreach takes a person-centred approach and focuses on providing support and connections to those who have living experience of the three crises: homelessness, mental health and substance use. 
 
The Community Liaison Officer Program (CLOs) is meant to address some of the other impacts from the three crises: as an example, a blocked doorway, or helping with a report of a tent or similar structure in the community. They can also receive reports of biohazards in the community.