Electrical

*NEW* - To report a power outage 24/7, please call 604-239-6100

For all non-emergency reports including street light outages, please call 604-515-3750 or let us know through our See Click Fix app.

  • To report power outages in New Westminster, call 604-239-6100.

    Unplanned outages are usually a result of animal contact, vehicle accidents, severe weather, equipment failure, or other unexpected events. When an outage occurs, our crews work to identify the cause, assess the situation, and then complete required repairs.

    The outage line will be updated with information as quickly as possible; however, it can take at least 60 minutes from the time of the outage before detailed information can be provided. Every outage is unique and it can be difficult to predict power restoration times. Rest assured, when the power goes out, New Westminster Electrical Utility crews are working hard to restore service as quickly and safely as possible.

    If you see downed power lines, or sparks or fires around power lines, call 911 and stay clear from any wires.

    To stay up to date and receive the latest outage information, please call the power outage report line 604-239-6100, follow us on Twitter @New_Westminster and Facebook @newwestminster, and check the homepage of our website. 

    To learn how to prepare your home for a power outage, please click here. 

  • New Westminster City Council and the New Westminster Utility Commission have introduced COVID-19 customer relief to help residential and commercial customers experiencing financial hardship during the Coronavirus (COVID-19) outbreak. Please call to discuss options which include deferred and flexible payments.

    For billing inquiries, please call 604-527-4555.

    Residential accounts billed every two months and commercial accounts billed every month.

    A 21 day due date is printed on each utility bill at the time of printing. If the bill is not paid before the due date it becomes overdue and a reminder notice is printed to advise the customer of the overdue amount. A second reminder notice is printed 10 days later if the account is still unpaid.  If the account remains unpaid 7 days after the second reminder notice, a disconnection notice is printed and delivered and the service is subsequently disconnected. Once disconnected, the service will be reconnected only if the account is paid in full, plus the appropriate reconnection charge.

    In an effort to assist customers who may be going to be away for an extended period of time or who may otherwise be unable to manage payment of their bills, we encourage them to have their bills sent to an alternate contact person. Often this alternate contact person is a relative who ensure that all Utility bills are paid on time. Less often it is the Public Trustee who has taken on the management of the financial affairs of a customer.

    bill payment options

    To make paying your bill as easy as possible the following options are available:

    By mail or in person at:

    New Westminster City Hall
    511 Royal Avenue
    Monday 8:00 am – 7:00 pm
    Tuesday to Friday, 8:00 am to 5:00 pm

    Queensborough Community Centre
    920 Ewen Avenue
    Monday - Thursday 9:00 am to 6:00 pm
    Friday 9:00 am - 3:30 pm

    Centennial Community Centre
    E. Sixth Avenue
    Monday - Thursday, 9:00 am - 8:30 pm
    Friday, 9:00 am - 8:00 pm
    Weekends, 8:30 am - 1:00 pm

    Century House
    620 Eighth Street
    (July - Aug) Monday - Friday, 9:00 am - 4:00 pm Thursdays open to 9:00 pm
    (September - June) Weekdays, 9:00 am - 9:00 pm
    Saturday, 9:00 am - 4:00 pm
    Sunday, 12:00 - 4:00 pm


    Through your online bank. Please contact your bank or financial institution with your account number.

    By pre-authorized Electric Utility Payment

    Log in to Customer Connect

  • Applying or cancelling service can be made online, by phone, or mail.

    Online Application to start electrical service

    Online Application to terminate electrical service

    Our phone number is 604-527-4555

    A refundable security deposit is required from each new Commercial customer in the amount of three times an average monthly bill for electrical service at the premise.

     

  • The New Westminster City Council approved the Net Metering Rate 500 on June 13, 2016, allowing residential and commercial customers enrolled in the Net Metering Program to be credited for electricity they produce.

    The Electric Utility has defined net metering as the metering and billing practice that allows for the flow of electricity both to and from a customer through a bidirectional meter(net –meter). Residential and Commercial customers can offset part or all of their own electrical requirements up to 50kW through generating their own clean energy and selling it back to the Electric Utility.

    Based on our experience to date, small electricity generators are usually solar photovoltaic (PV) panels, run of river or wind.  New West Electric will credit customers for net energy they produce at their existing retail rate.

    If you need more information please contact:

    Mail:
    New Westminster Electric Utility Net Metering 905 First Street
    New Westminster BC
    V3L 2J1

    Phone:
    604-527-4528

    For your information

  • 905 First Street
    New Westminster, BC
    V3L 2J1

    Electrical Engineering, Design and Planning Office
    Phone: 604-527-4528
    Fax: 604-525-3713

    Electrical Operations and Electrical Services
    Phone: 604-515-3750
    Fax: 604-515-3755

    • Engineering consultants, contractors and home owners are encouraged to check the location of electrical utility components so details may be included on their drawings. Plans may be submitted by mail to:

      905 First Street
      New Westminster, BC
      V3L 2J1

      Or call: Phone: 604-527-4528.

    • Engineering consultants, contractors and home owners are urged to check the location of electrical utility components so details may be included on their drawings. Plans may be submitted by mail to:

      905 First Street
      New Westminster, BC V3L 2J1

      Enquiries:
      Phone: 604-527-4528
      Fax: 604-525-3713.

       

    •  

      Contractors must adhere to WorkSafe BC Health and Safety Regulations when working in close proximity to electrical lines. Electrical Design and Engineering should be contacted before any work is done to ensure appropriate safety measures are taken. For further information, please call 604-527-4528.


    • An interactive map showing the City of New Westminster's electrical network.

       
       

      BETA: CNW Electrical Network


      Please Note: If you are using Internet Explorer 8 or 9, the map viewer will work in compatibility view. In the Menu Bar, go to Tools > Compatibility View Settings


    • Back row (left to right): Jeff Law, Russell Smith, Roderick Carle
      Front row (left to right): Councillor Bill Harper, Don McLellan, Len Kelsey, Lisa Spitale, Mayor Jonathan Coté

      Commission members

      Len Kelsey, Chair
      Don McLellan, Commissioner
      Russell Smith, Commissioner
      Jeff Law, Commissioner

      Staff & Council

      Mayor Jonathan Coté, Commissioner
      Councillor Bill Harper, Commissioner
      Lisa Spitale, Commissioner


      The purpose of the commission is to provide accountable, effective stewardship and strategic direction tailored to the unique needs of an electric utility operating in a municipal environment consistent with the enterprise’s mandate and objectives. Its purpose is to ensure that the enterprise is managed in a manner that is sensitive to both the revenue generating, service provision needs and other policies of the City on one hand, and the operational and regulatory requirements of the industry on the other. In particular, it is to provide oversight and direction that is industry-knowledgeable to ensure the utility is appropriately strategically positioned, both in the current industry and in regard to expected developments.