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Electrical Utility

*NEW* - To report a power outage 24/7, please call 604-239-6100

For all non-emergency reports including street light outages, please call 604-515-3750 or let us know through our See Click Fix app.

Reporting a power outage

To report power outages in New Westminster, call 604-239-6100. 

  • Billing and Payments

    For billing inquiries:

    • Email:
    • Phone: 604-527-4555

    Billing Schedule

    • Residential accounts: Billed every two months
    • Commercial accounts: Billed every month

    Stages of Billing and Overdue Notices

    Your bill includes a 21-day due date from the time of printing. Here's what happens if a bill remains unpaid:

    1. Day 1-21: Bill is due
    2. After Day 21: Bill becomes overdue and a first reminder notice is sent
    3. 10 days after first reminder: Second reminder notice is sent if account remains unpaid
    4. 7 days after second reminder: Disconnection notice is delivered if account is still unpaid
    5. After disconnection notice: Service is disconnected

    To reconnect service: Pay the account in full plus the reconnection charge.

    Managing Your Bills While Away

    If you'll be away for an extended period or unable to manage bill payments, we encourage you to:

    • Have bills sent to an alternate contact person (often a relative who can ensure bills are paid on time)
    • Arrange for the Public Trustee to manage your financial affairs if needed

    Bill Payment Options

    Pay by mail or in person:

    Pay online:

    • Through your online bank (contact your bank or financial institution with your account number)
    • Log in to Customer Connect (link)

    Set up pre-authorized payments:

  • Applying for or Cancelling Service

    Applying or cancelling service can be made online, by phone, or mail.

    Online Application to start electrical service

    Online Application to terminate electrical service

    Our phone number is 604-527-4555

    A refundable security deposit is required from each new Commercial customer in the amount of three times an average monthly bill for electrical service at the premise.

     

  • Electrical Net Metering Program

    The New Westminster City Council approved the Net Metering Rate 500 on June 13, 2016, allowing residential and commercial customers enrolled in the Net Metering Program to be credited for electricity they produce.

    The Electric Utility has defined net metering as the metering and billing practice that allows for the flow of electricity both to and from a customer through a bidirectional meter(net –meter). Residential and Commercial customers can offset part or all of their own electrical requirements up to 50kW through generating their own clean energy and selling it back to the Electric Utility.

    Based on our experience to date, small electricity generators are usually solar photovoltaic (PV) panels, run of river or wind.  New West Electric will credit customers for net energy they produce at their existing retail rate.

    If you need more information please contact:

    Mail:
    New Westminster Electric Utility Net Metering 905 First Street
    New Westminster BC
    V3L 2J1

    Phone:
    604-527-4528

    For your information

  • Electric Utility Strategic Plan [PDF] - 4560KB

  • Contact Information

    905 First Street
    New Westminster, BC
    V3L 2J1

    Electrical Engineering, Design and Planning Office
    Phone: 604-527-4528
    Fax: 604-525-3713

    Electrical Operations and Electrical Services
    Phone: 604-515-3750
    Fax: 604-515-3755

  • Utility Commission and Minutes

    • Utility Commission

      Commission members

      Lino Siracusa, Chair
      Sally Bhullar-Gill, Commissioner
      Maya Chorobik, Commissioner
      Elizabeth Fletcher, Commissioner

      Staff & Council

      Dave Bains, Director of Energy and Climate Action
      Donnie Rosa, Chief Administrative Officer (CAO)
      Mayor Patrick Johnstone, Commissioner
      Councillor Paul Minhas, Commissioner
       


      The purpose of the commission is to provide accountable, effective stewardship and strategic direction tailored to the unique needs of an electric utility operating in a municipal environment consistent with the enterprise’s mandate and objectives. Its purpose is to ensure that the enterprise is managed in a manner that is sensitive to both the revenue generating, service provision needs and other policies of the City on one hand, and the operational and regulatory requirements of the industry on the other. In particular, it is to provide oversight and direction that is industry-knowledgeable to ensure the utility is appropriately strategically positioned, both in the current industry and in regard to expected developments.

    • Electric Utility Strategic Plan [PDF] - 4560KB

  • Report a power outage: 604-239-6100
    General inquiries: 604-515-3750
    Billing and payments: 604-527-4555