Garbage and Recycling


  • Cart Placement for Pick-Up

    Ensure that your carts are placed correctly for pick-up.

    1. Place it
    Carts should be at the curb for pick-up no later than 7:00 am on collection day. Please do not leave your carts out overnight.

    2. Park it
    Place wheels against curb.

    3. Point it
    Make sure arrows on the lids are pointing towards the centre of the street.

    4. Space it
    Leave at least an arm's length between the carts and other objects (e.g. parked cars, fences, telephone poles, etc.) and 3 metres of clearance above for overhangs and tree branches.

    Park the carts at least 1 metre away from any wall/fence. The lift needs at least a 1/2 metre to pick up the cart.

    Carts placed side-by-side, or too close together, may not be collected.

  • What if my carts weren't collected?

    Please leave your carts out until the end of collection day (7:00 pm) BEFORE reporting a missed or tagged collection cart. 

    There is no guarantee your carts will be collected if you contact us more than 48 hours after your regularly scheduled collection day.

    To report a missed collection for residential houses, please fill out the online form here.  For multi-family collection, please click here

    Why were my bins tagged?

    If you have questions about why you received a tag or what are acceptable materials for your cart, please contact Engineering Operations at 604-526-4691.

  • Require a different cart size? Click here to upsize or downsize your cart.

    Is your cart damaged? Click here to request a repair or replacement.

    Is your new build ready for occupancy? Click here for cart delivery.


  • Engineering Operations
    T 604-526-4691