• 2017 Collection Schedule [PDF] - 254KB

    New schedule starting January 2017
  • Cart Placement for Pick-Up

    Ensure that your carts are placed correctly for pick-up.


    1. Place it
    Carts should be at the curb for pick-up no later than 7:00 am on collection day. Please do not leave your carts out overnight.

    2. Park it
    Place wheels against curb.

     

    3. Point it
    Make sure arrows on the lids are pointing towards the centre of the street.


     

    4. Space it
    Leave at least an arm's length between the carts and other objects (e.g. parked cars, fences, telephone poles, etc.) and 3 metres of clearance above for overhangs and tree branches.

    Park the carts at least 1 metre away from any wall/fence. The lift needs at least a 1/2 metre to pick up the cart.

  • Did we miss you on collection day?

    Common reasons carts are missed may include:

    NOT PLACED OUT ON TIME 
    Collection hours are 7:00 am - 7:00 pm.

    BROUGHT IN TOO EARLY 
    Crews may not have completed their route and may be delayed for unforeseen reasons.  Collection hours are 7:00 am - 7:00 pm.

    PLACEMENT OF CARTS
    Carts must be spaced 1m apart and 1m away from walls, fences, overhangs, or vehicles.

    WRONG CART OUT
    Collection alternates week to week.  Please refer to Collection Schedule.

    STATUTORY HOLIDAYS
    Statutory holidays may affect collection days.  Please refer to Collection Schedule.

    CONTAMINANTS
    Carts containing unacceptable items will be marked with a tag.  Please be sure to remove contaminants from your cart.   For detailed information on what to place in each cart see Garbage, Recycling or Greens & Food Scraps.

     

    How do I report missed collection?

    • Contact Engineering Operations at 604-526-4691 (Mon - Fri, 7:30 am to 4:00 pm) the day following your scheduled collection.

    OR

    • Email Include details such as address, phone number, and which cart(s) were missed.

     

    Please be sure to have your cart out. A truck will be sent back to collect your missed items when available which may take up to 48 hours.

  • Engineering Operations
    T 604-526-4691
    E