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Biohazard Removal Program

As part of the Crises Response Pilot Project and the Downtown Livability Strategy, the City of New Westminster is working with a specialized company that is trained and able to deal with biohazardous waste.

Please note that at this time, the waiver program is available to business in the Downtown neighbourhood only. 

WHO IS ELIGIBLE TO PARTICIPATE?

If you are unsure as to whether your business qualifies, reach out to crisesresponse@newwestcity.ca and someone will get back to you during business hours. Please note the contracted team works on a specific route during certain times of day. 



IF I QUALIFY, HOW DO I SIGN UP?

Eligible business must complete a waiver. 

  • The waiver must be signed by the participating business and the property owner. There is also a requirement for the property owner's signature to be witnessed.
  • The waiver must be submitted to crisesresponse@newwestcity.ca. Please note you will not be added to the clean-up route until you have received a confirmation from this email address. 
  • Once you have signed a waiver, if you see biohazardous waste on your property requiring clean-up, you may call either the One Number to Call: Community Support Line at 604-527-4502, or 604-526-4691.
  • You can also email , or email engops@newwestcity.ca. Staff will do their best to respond as soon as possible.

What if i see biohazardous waste in the Downtown Neighbourhood?

  • You may phone either the One Number to Call: Community Support Line at 604-527-4502, or you can call Engineering Operations at 604-526-4691.
  • You can email either or engops@newwestcity.ca.
  • Staff will do their best to respond as soon as possible. 

What if i see i biohazardous waste outside of the downtown neighbourhood?

If the waste is on public (e.g., City) property, you can call either the One Number to Call: Community Support Line at 604-527-4502 or 604-526-4691.

You can also email or engops@newwestcity.ca, and staff will do their best to respond as soon as possible. 

If the waste is on private property, please note we may not be able to respond due to liability issues. You can phone either the One Number to Call: Community Support Line at 604-527-4502 or 604-526-4691.

Staff will do their best to connect with the owner of the property to resolve the situation.