Q to Q Ferry

The Q to Q Ferry service will be restarted effective November 12, 2020. COVID-19 protocols are in place to ensure the safety of passengers and crew including: mandatory masks, limited to 6 passengers and 2 crew per crossing, reduced service hours, and exact cash or tap only. Full details below.

 

  • Please be aware of the following protocolos in place. 

    • Masks are mandatory for all passengers over the age of two. One will be provided to you if you have forgotten yours. Distancing is not possible in the small cabin. 
    • Animals are not permitted in the cabin, except for service animals. This is to reduce the temptation to pet and interact with another person's pet. 
    • Monthly passes, punchcards, debit/credit tap or exact cash is acepted. Crew cannot handle cash. 
    • When queuing, passengers are asked to stay two metres apart and watch for oncoming people on the gangways. 
    • Each sailing is limited to six passengers and two crew. No exceptions. 
  • Get passes, punch cards, and tickets online!

    A trip in either direction requires a paid fare, either an individual ticket or a monthly pass or you may pay using exact cash on board at the time of boarding. Children aged 0-5 do not require a fare.

    Ticket Type Full Fare (19-64 years) Concession (Seniors over 65 yrs, children 6-18 yrs, & people with disabilities)
    One-way $2.00 $1.00
    One month pass $40.00 $20.00

    Punchcard (10 trips + 1 free)

    $20.00 $10.00

     

    Tickets and passes can be purchased in advance using cash or debit/credit cards that can tap on the vessel or online

    • How do I find the ferry terminals?

      Wayfinding and directional signage will be installed to direct you to the ferry terminals at both Quayside and Queensborough.

      Where should I wait for the ferry to arrive?

      • At Quayside, the best place to wait is on the timber promenade at the top of the ramp to allow the exiting passengers a clear route onto dry land. Please ensure you follow safe distancing protocols. 
      • At Queensborough, there is a paved area a few metres down the walkway from the gate. Please do not crowd the gate and ensure you maintain safe distancing. 
      • As always, please respect the local residents by keeping noise to a respectable level at all times.

      Can I bring my dog or cat?

      Yes, your leashed and licensed dog is welcome on board but may not enter the cabin. You and your pet can ride on the outdoor area on the back of the boat. Your cat or other small pet in a kennel is okay. However, please be aware that humans are given priority over pets and in the event of allergies of other passengers or space limitations on board, you and your pet may need to wait for the next sailing. Your pet does not need a ticket.

      Why don’t people wear life jackets on the Q to Q Ferry?

      While on the open deck of the Q to Q Ferry, wearing a life-jacket is considered prudent, but it is not required by law. However, it is not recommended that life-jackets be worn inside the passenger cabin as this could impede escape in an emergency. If you are concerned about safety, or have questions, please discuss your concerns with a crew member and they will be able to advise you on the best safety practice for the vessel you are about to board. In all cases, you should ensure that:

      • you know where the life-jackets are located;
      • they are easily accessible; and
      • they fit

      Safety is a shared responsibility – shared between the boat operator and the passenger. While Transport Canada is responsible for establishing the safety requirements and inspecting vessels to verify compliance, passengers are expected to take precautionary measures to enhance their own safety, and the safety of people in their care, while on the Q to Q Ferry. This includes making sure you get the information you need for a safe trip and ensuring that children in your care are appropriately supervised by you. Before the vessel leaves the dock, parents or guardians have the right to ask crew members to confirm there are sufficient life-jackets of the right size for children accompanying them on the outing, and to know where they are located.

    • Is the ferry accessible?

      Yes. The ferry vessels are outfitted to allow equitable access for all users including those with mobility aids. The ferry vessels are equipped with gently sloping ramps to allow wheeled mobility aids free access, and tie downs for wheelchairs to ensure passenger safety. The ferry operator will aid passengers upon request.

      Are the docks accessible?

      Although 100% independent access is the goal of universal accessibility, the tidal nature of the Fraser River paired with the existing ferry terminal infrastructure is prohibitive to achieving a universally accessible dock. There will be periods of time, (particularly at Port Royal) when passengers should use the docks with extreme caution.

      What is the City doing to make the service accessible?

      • The ferry vessels will be designed to enable people of all abilities, including those who use wheelchairs and other mobility aids, to get onto and off of the ferry independently.
      • The ferry operator will always be available to provide assistance to passengers up and down the ramps, and on/off the ferry when requested.
      • Additional crew will be located at the Port Royal ferry terminal during busy travel times to assist passengers when requested.
      • Information about gangway slopes will be provided on the Q to Q website and at the ferry terminals at least one week in advance so passengers are able to plan trips based on gangway slope to access the docks independently and safely.
    • What's the difference between full fare and concession?

      Full fare is for people aged 19-64. Concession fare is for people aged 6-18, 65+, and for persons with disabilities.

      Do kids need a ticket?

      Children aged 0-5 do not require a ticket. Children aged 6-18 require a concession fare.

      Where can I buy tickets and passes in advance?

      • You may pre-purchase tickets and passes online. Once you have completed your purchase, you may pick up your ticket, punchcard, or monthly pass from the vessel. 
      • You can also purchase monthly passes and punchcards onboard the vessels. 

      Can I pay with cash on board?

      Yes, cash on board is okay, provided you bring exact change. Crew will not be handling cash and cannot provide change. The vessel also accepts credit and debit cards that can tap. Monthly passes and punchcards are available to purchase onboard as well. 

    • What is the ferry vessel like?

      There will be up to two ferry vessels in operation during the service. They are 28 ft. in length and are fitted with reliable, efficient and quiet engines that are adequately powered for the ferry service and Fraser River conditions. Noise, fumes and vibrations will be much improved from last year. The ferry vessels have seating for all passengers and a heated cabin. The vessels are named the Bowen Guardian and the Bowen Belle. 

      Can I take my bicycle?

      Yes. The ferry can take up to 4 bicycles per trip at no extra cost.

      Is the ferry wheelchair accessible?

      Yes. The ferry can take up to two wheelchairs per trip. Please see the accessibility section for more information.

      How many people can fit?

      During COVID-19, the the vessels can carry a maximum 6 passengers, two crew, and up to two wheelchairs and four bicycles.

      Can I take a stroller?

      Yes. Strollers are welcome on board. 

      Are there washrooms on board?

      It is only a 5-minute crossing and the vessels are not equipped with washroom facilities. There are a few public, accessible washrooms within a few minutes walk of both landings.

Questions or comments about the Q to Q Ferry

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