Q to Q Ferry

Extended service will be provided on August 24 and 25 until 11:00 pm.

Please be advised that there may be minor disruptions to the ferry schedule on August 26 between 11:30 am and 1:30 pm to accommodate FraserFEST activities.

The Q to Q pilot ferry service will be returning to New Westminster this summer!

The pilot ferry service will run May 19 to October 28, 2018 between the Quayside and Queensborough neighbourhoods.

The Q to Q departs from Westminster Quay under the Inn at the Quay and from Queensborough at the Port Royal Public Dock.

Schedule

The Q to Q will operate between May 19 and October 28, 2018.

The ferry will run seven days a week at least every 30 minutes, with sailings every 15 minutes during peak times.

Day Queensborough Quayside
First Sailing Last Sailing First Sailing Last Sailing
Weekdays (Monday to Thursday) 7:00 am 7:30 pm 7:00 am 7:45 pm
Fridays 7:00 am 8:30 pm 7:00 am 8:45 pm
Weekends and Statutory Holidays 9:00 am 8:30 pm 9:15 am 8:45 pm

 

Ticketing

A trip in either direction requires a paid fare, either an individual ticket or a monthly pass or you may pay using exact cash on board at the time of boarding. Children aged 0-5 do not require a fare.

Ticket Type Full Fare (19-64 years) Concession (Seniors over 65 yrs, children 6-18 yrs, & people with disabilities)
One-way $2.00 $1.00
One month pass $40.00 $20.00

 

Tickets and passes can be purchased in advance at Queensborough Community Centre, Centennial Community Centre, City Hall, and at three shops in River Market: Craft Café, Paddlewheeler Liquor Store, and Jolene’s Natural Soaps.

Gangway slope table

Quayside

July 28 – August 3

August 4 – 10

August 11 – 17

August 18 – 24

August 25 – 31

Queensborough

July 28 – August 3

August 4 – 10

August 11 – 17

August 18 – 24

August 25 – 31

FAQs

  • Is the ferry permanent?

    The Q to Q Passenger Ferry 2018 Pilot Program is a trial that will end October 28, 2018. Consideration may be given to extending the service past October 28th, subject to the experience gained through the Pilot Program and available funding.

    How do I find the ferry terminals?

    Wayfinding and directional signage will be installed to direct you to the ferry terminals at both Quayside and Queensborough.

    Where should I wait for the ferry to arrive?

    • At Quayside, the best place to wait is on the timber promenade at the top of the ramp to allow the exiting passengers a clear route onto dry land.
    • At Queensborough, there will be a shelter with seating down river of the ferry terminal. We encourage passengers to wait here until the ferry arrives in order to minimize impact to nearby residents.
    • As always, please respect the local residents by keeping noise to a respectable level at all times.


    Can I bring my dog or cat?

    Yes, your leashed and licensed dog is welcome on board, provided it is happy to stay by your side for the entire journey. Your cat in a kennel is also perfectly okay. However, please be aware that humans are given priority over pets and in the event of allergies of other passengers or space limitations on board, you and your pet may need to wait for the next sailing. Your pet does not need a ticket.

  • Is the ferry accessible?

    Yes. The ferry vessels are outfitted to allow equitable access for all users including those with mobility aids. The ferry vessels are equipped with gently sloping ramps to allow wheeled mobility aids free access, and tie downs for wheelchairs to ensure passenger safety. The ferry operator will aid passengers upon request.

    Are the docks accessible?

    Although 100% independent access is the goal of universal accessibility, the tidal nature of the Fraser River paired with the existing ferry terminal infrastructure is prohibitive to achieving a universally accessible dock. There will be periods of time, (particularly at Port Royal) when passengers should use the docks with extreme caution.

    What is the City doing to make the service accessible?

    • The ferry vessels will be designed to enable people of all abilities, including those who use wheelchairs and other mobility aids, to get onto and off of the ferry independently.
    • The ferry operator will always be available to provide assistance to passengers up and down the ramps, and on/off the ferry when requested.
    • Additional crew will be located at the Port Royal ferry terminal during busy travel times to assist passengers when requested.
    • Information about gangway slopes will be provided on the Q to Q website and at the ferry terminals at least one week in advance so passengers are able to plan trips based on gangway slope to access the docks independently and safely.


    Are you installing guardrails on the docks?

    Yes. We will be installing guardrails around the Quayside and Queensborough ferry docks.

    What infrastructure upgrades are proposed?

    The City engaged a marine engineer and an accessibility specialist to modify the ferry vessels, tailor operations, and complete the design of dock infrastructure upgrades for improved accessibility. Design is complete; however, construction is delayed until the fall, due to long lead times for fabrication and delivery of longer gangways.

  • What's the difference between full fare and concession?

    Full fare is for people aged 19-64. Concession fare is for people aged 6-18, 65+, and for persons with disabilities.

    Do kids need a ticket?

    Children aged 0-5 do not require a ticket. Children aged 6-18 require a concession fare.

    Where can I buy tickets and passes in advance?

    Tickets and passes are available at Queensborough Community Centre, Centennial Community Centre, City Hall, and at three shops in River Market: Craft Café, Paddlewheeler Liquor Store, and Jolene’s Natural Soaps.

    Can I pay with cash on board?

    Yes, cash on board is okay, provided you bring exact change. The vessel is unable to accept credit or debit cards.

  • What is the ferry vessel like?

    There will be up to two ferry vessels in operation during the service. They are 28 ft. in length and are fitted with reliable, efficient and quiet engines that are adequately powered for the ferry service and Fraser River conditions. Noise, fumes and vibrations will be much improved from last year. The ferry vessels have seating for all passengers and a heated cabin.

    Can I take my bicycle?

    Yes. The ferry can take up to 4 bicycles per trip at no extra cost.

    Is the ferry wheelchair accessible?

    Yes. The ferry can take up to two wheelchairs per trip. Please see the accessibility section for more information.

    How many people can fit?

    The vessels can carry 12 passengers plus two wheelchairs and four bicycles.

    Can I take a stroller?

    Yes. Strollers are welcome on board.

    Are there washrooms on board?

    It is only a 5-minute crossing and the vessels are not equipped with washroom facilities. There are a few public, accessible washrooms within a few minutes walk of both landings.

     

     

     

  • Given the current river conditions – high flows and debris due to freshet – is the ferry still running?

    Yes. The City and the ferry operator take the safety of Q to Q ferry passengers very seriously; precautions are being taken to ensure that the ferry operates safely for the duration of the service.

    The ferry operator is very familiar with Fraser River conditions and is aware of the current freshet currents and associated debris in the river; their vessels are appropriately equipped and the crew are experienced in handling their vessels and operating passenger service in such conditions.

    If it is determined that safety is compromised at any point, or if a closure of the walkway leading to either dock becomes necessary, the service will be temporarily suspended.

We will contact you regarding your comment.