If there is a concern related to COVID-19 compliance with a business or public space within the City, the public can call 604-636-4343 or email .
Please note the provincial public health office is responsible for making the public health orders and the City’s COVID-19 response is guided by their information.
Both the email and phone number will be monitored Monday to Friday 8:30 am to 4:30 pm, and Saturdays, Sundays and holidays 10:00 am to 6:00 pm.
Please leave a message with details of the concern including location if in a park or name and address of the business. All messages will be passed on to the appropriate department or, if necessary, forwarded to another government agency for action. There may be a delay in deploying someone to investigate as staff may be responding to a prior call.
For concerns involving nuisance behaviour in a park such as drinking alcohol or a noisy house party, please contact New Westminster Police directly at 604-525-5411 (non-emergency) or 9-1-1 if required. For concerns related to transit, please refer directly to Translink.
As businesses re-open in phase 2 and 3 of the BC Restart Plan, WorkSafeBC is responsible to developing guidelines to assist them. Numerous sectors have guidelines specific to them. You can review those by visiting WorkSafeBC.
If you are a New Westminster business, we recommend visiting the reopening section on our COVID-19 Business Resource Page.
City facilities and parks are in various stages of re-opening. Please visit our COVID-19 page to review their current status.