FAQ

What are the benefits of having an ActivePass?
Access all drop-in and limited-capacity drop-in services: fitness centres, sports, swimming, indoor cycling, Aquafit, skating, gymnastics, and more. Monthly payments are automatic.

Do I need a physical card? 
Use ActivePass to quickly tap in to access the fitness centre, drop-in swimming or sports.  

 
I forgot my ActivePass at home, what do I do? 
Please go to the front counter and a clerk can use your phone number to check in.

Can I use a photo of my ActivePass?
Yes, You may keep a photo of your ActivePass barcode on your phone and use it to scan in, however we do recommend you bring your physical card.

Can I still use my old card? 
Yes.

Why do I need to have my picture taken? 
A picture is required to keep on file so we can authenticate you in the system when you check-in. We will no longer print your photo on your card. 

Can I register using my ActivePass? 
Yes, for limited-capacity drop-in programs.  

Can I share an ActivePass?  
Multi-visit Active Pass of 10 visits may be shared amongst users as long as the admission type is applicable to the Pass user. 

Does my child need a pass to attending swimming lessons? 
No, turnstile gates will be open during lesson time. Caregivers are welcome to assist children in the change rooms before and after swimming lessons without the need for an ActivePass. Caregivers should identify themselves at the front desk as dropping off or picking up children.

Can I swim or use the fitness centre when my child is in lessons?
Caregivers who wish to use the aquatic or fitness facilities while their children are in swimming lessons must pay an admission fee or purchase an ActivePass.

Are Group Fitness & Fitness Centre at Century House included in the ActivePass? 
Yes! All ActivePass memberships now include access to all fitness services located at Century House for youth, adults and seniors. NOTE: Some Century House group fitness classes may only be offered to participants who are 50 years and older. 

Do ActivePass membership holders also need a Century House Association membership to access Fitness Centre and Group Fitness at Century House? 
No. Admissions fees and ActivePass are both eligible for Fitness Centre and Group Fitness at Century House. Please note, some Century House group fitness classes may only be offered to participants who are 50 years and older.