Privacy & Safety
Your privacy and safety are important.
Advanced meters communicate using safe, secure low-level radio signals. The signals from the meters are much lower than common household devices such as Wi-Fi routers, cell phones and baby monitors. Additionally, advanced meters transmit for less than one minute per day. All electrical meters must pass strict safety and accuracy measures established by federal authorities such as Health Canada and Measurement Canada. The meters we have selected are compliant with all appropriate standards set by Health Canada.
We place a high priority on customer privacy, and we must protect your personal information by law. All personal information collected is managed in accordance with the Freedom of Information Protection of Privacy Act, as it has always been. Our vendor, and our internal teams, will all work together to ensure your information is kept private.
Additional Resources:
Health Canada
- It's your health: smart meters
- Safety Code 6 (2015) – Canada's official radio frequency exposure limit
World Health Organization
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