Billing and Payments

For billing inquiries:

• Email:
• Phone: 604-527-4555

Billing Schedule

• Residential accounts: Billed every two months
• Commercial accounts: Billed every month

Stages of Billing and Overdue Notices

Your bill includes a 21-day due date from the time of printing. Here's what happens if a bill remains unpaid:

1. Day 1-21: Bill is due
2. After Day 21: Bill becomes overdue and a first reminder notice is sent
3. 10 days after first reminder: Second reminder notice is sent if account remains unpaid
4. 7 days after second reminder: Disconnection notice is delivered if account is still unpaid
5. After disconnection notice: Service is disconnected

To reconnect service: Pay the account in full plus the reconnection charge.

Managing Your Bills While Away

If you'll be away for an extended period or unable to manage bill payments, we encourage you to:

• Have bills sent to an alternate contact person (often a relative who can ensure bills are paid on time)
• Arrange for the Public Trustee to manage your financial affairs if needed

Bill Payment Options

Pay by mail or in person:

• New Westminster City Hall

• Queensborough Community Centre

• təməsew̓txʷ Aquatic and Community Centre

  Monday - Friday, 9:00 am - 5:00 pm 

• Century House

Pay online:

• Through your online bank (contact your bank or financial institution with your account number)
• Log in to Customer Connect (link)

Set up pre-authorized payments:

• Download the Electrical Utility Payment Form here.