How does the City deal with human waste in public spaces?
If you see waste in the community, there are two options:
The Community Liaison Officer Program
The Community Liaison Officer Program (CLOs) is able to receive reports of biohazardous waste, including human waste, and can pass along the report to the appropriate department. To report a sighting of human waste, please reach out to them by phone (you can call or text) or email.
- Call or text: 672-963-3142
- Email: crisesresponse@newwestcity.ca
Learn more about the CLO program, which is part of the Crises Response Pilot Project.
BIOHAZARDOUS WASTE PICK-UP
The City has contracted the services of a specialized waste removal company that is trained and able to deal with human waste. We recommend using this option if you are a Downtown New Westminster business that is participating in the Biohazard Removal Program.
Reports can be called or emailed in to our Engineering Operations yard and they will arrange for collection.
They can be reached:
- By phone: 604-526-4691
- By email: engops@newwestcity.ca
- You can also report the issue via SeeClickFix.
Please note the Engineering team monitors its phone line and email inbox Monday to Friday from 7:30am to 4pm.
Visit our Biohazard Removal Program page to learn more.