Frequently Asked Questions

Q: Do I have to pay to watch my children swim?

A: Spectators may accompany and watch participants 7+ years from the pool deck for free. Caregivers accompanying children 6 years or younger to drop-in or reserved sessions are required to pay for admission and join the children in the water. 


Q: Can I bring food with us to the pool?

A: No. Food is not allowed on pool deck or in the change area.


Q: Can my children to swim their own? 

A: Children 6 years and younger must be supervised in the water and stay within arm’s reach of an Adult, 15 years or older, at all times. Anyone 7 years of age or older may swim on their own. We strongly recommend that any patron that is not a strong swimmer have a parent or guardian present and they stay within arms’ reach.


Q: Will my swimming lessons run outdoors if it is raining?

A: Yes, swimming lessons will run rain or shine. 


Q: Are outdoor pools open when it is raining?

Moody Park Pool will be open regular hours and is not weather dependent. Grimston Wading Pool and Hume Park Pool are weather dependent and may have operation hour adjustments or cancellations based on weather.


Q: Why can’t I register for multiple lesson sets?

A: Participants may only register for one lesson set at a time to ensure level prerequisites are met, and to create opportunities for more participants to access our limited supply of lessons. For participants that were not able to register for set 1 of lessons, set 2 provides a second opportunity to participate in swimming lessons for the season.


Q: What is a prerequisite system?

A: Lessons in gymnastics, trampoline, swimming, and skating require activity outcome results prior to registration in the next level. This ensures that participants are placed in the correct level for their safety. Find "Activity Outcomes" in your online account profile.


Q: Does Moody Park Outdoor Pool have a slide?

A: A slide will be available during the 2024 season.


Q: When will the rock climbing wall be used again?

A: Due to safety requirements we are unable to use the rock wall in the 2024 season.


Q: How warm is the pool?

A: The pool is set to 27-28 degrees Celsius. The pool may feel warmer or cooler due to the temperature differential between the water and the outside ambient air temperature. If the pool water is heated warmer than the set point – it can cause swimmer’s to overheat during lap and exercise swim sessions. It can also cause greater steam on cool weather days and impede the lifeguard’s ability to adequately supervise the pool.


Q: Can we use the change rooms?

A: Yes.


Q: Are there lockers available to lock up my stuff?

A: Yes, lockers will be available to use. Please do not bring valuables with you to the swim.


Q: What swim equipment is available?

A: Kickboards, water running belts, pull-buoys, hand paddles, mats, and toys are available. 


Q: Are water fountains available? 

A: Yes!