1. Will I be charged a fee if I cancel a rental booking? 

Depending on the rental and cancellation notice given, the fee may be refundable, partly refundable or non-refundable. There may also be refund restrictions and cancellations fees with some rental bookings.

2. I rented some equipment from Parks and Recreation but didn’t use it. Can I get a refund?

Equipment rentals are not eligible for refunds.

3. I booked a picnic shelter but the weather looks rainy, can I get a refund?

Picnic shelter fees are non-refundable unless the space is rebooked.

4. I booked a space (e.g., aquatic, gymnasium, or sports field) and I need to cancel it with less than 7 days’ notice. Do I get a refund?

If less than 7 days cancellation notice is provided, refunds are not provided.