1. How do I know if my pass expires?

You can ask any front counter staff to check your account or you can log-in to your account and check your pass status.

2. I have purchased an Active 10 Pass, how long do I have to use it before it expires?

The Active 10 Pass expires three years, less a day, from the date of sale.

3. I received a courtesy pass for a free admission visit. How long do I have before it expires?

Courtesy passes now have expiry dates up to one-year from the date of issue.

4. Do gift cards expire?

Parks and Recreation gift cards will never expire. However, please note that gift cards are non-refundable but can be transferred to family members or friends.