General

How do I find the ferry terminals?

Wayfinding and directional signage will be installed to direct you to the ferry terminals at both Quayside and Queensborough.

Where should I wait for the ferry to arrive?

  • At Quayside, the best place to wait is on the timber promenade at the top of the ramp to allow the exiting passengers a clear route onto dry land. Please ensure you follow safe distancing protocols. 
  • At Queensborough, there is a paved area a few metres down the walkway from the gate. Please do not crowd the gate and ensure you maintain safe distancing. 
  • As always, please respect the local residents by keeping noise to a respectable level at all times.

Can I bring my dog or cat?

Yes, your leashed and licensed dog is welcome on board but may not enter the cabin. You and your pet can ride on the outdoor area on the back of the boat. Your cat or other small pet in a kennel is okay. However, please be aware that humans are given priority over pets and in the event of allergies of other passengers or space limitations on board, you and your pet may need to wait for the next sailing. Your pet does not need a ticket.

Why don’t people wear life jackets on the Q to Q Ferry?

While on the open deck of the Q to Q Ferry, wearing a life-jacket is considered prudent, but it is not required by law. However, it is not recommended that life-jackets be worn inside the passenger cabin as this could impede escape in an emergency. If you are concerned about safety, or have questions, please discuss your concerns with a crew member and they will be able to advise you on the best safety practice for the vessel you are about to board. In all cases, you should ensure that:

  • you know where the life-jackets are located;
  • they are easily accessible; and
  • they fit

Safety is a shared responsibility – shared between the boat operator and the passenger. While Transport Canada is responsible for establishing the safety requirements and inspecting vessels to verify compliance, passengers are expected to take precautionary measures to enhance their own safety, and the safety of people in their care, while on the Q to Q Ferry. This includes making sure you get the information you need for a safe trip and ensuring that children in your care are appropriately supervised by you. Before the vessel leaves the dock, parents or guardians have the right to ask crew members to confirm there are sufficient life-jackets of the right size for children accompanying them on the outing, and to know where they are located.