Accessibility

Is the ferry accessible?

While the Ferry vessels are outfitted to allow equitable access for all users including those with mobility aids, passengers should use caution, particularly during loading/unloading, given the dynamic river conditions that can impact the vessels. The ferry vessels are equipped with sloped ramps to accommodate wheeled mobility aids, as well as tie downs for wheelchairs. The ferry operator will aid passengers upon request.

Are the docks accessible?

Although 100% independent access is the goal of universal accessibility, the tidal nature of the Fraser River paired with the existing ferry terminal infrastructure is prohibitive to achieving a universally accessible dock. There will be periods of time, particularly at the Komagata Maru dock in Queensborough when passengers should use the docks with extreme caution.

What is the City doing to make the service accessible?

• The ferry vessels are designed to enable people of all abilities to get onto and off of the ferry independently; however, passengers should use caution using the docks and vessels given the dynamic river conditions.
• The ferry operator will always be available to provide assistance to passengers up and down the ramps, and on/off the ferry when requested.
• Additional crew will be located at the terminal for the Komagata Maru dock in Queensborough during busy travel times to assist passengers when requested.
  Information about gangway slopes will be provided on the Q to Q website and at the ferry terminals at least one week in advance so passengers are able to plan trips based on gangway slope access to the docks independently and safely.