What if my carts were tagged and/or not collected?

Collection takes place between 7:00 am and 7:00 pm.  Please leave carts out for 24 hours BEFORE contacting Engineering Operations. Delays are sometimes inevitable and your patience is appreciated.

Common reasons carts are missed may include:

NOT PLACED OUT ON TIME 
Collection hours are 7:00 am - 7:00 pm. Carts must be placed out on time.

BROUGHT IN TOO EARLY 
Crews may not have completed their route and may be delayed for unforeseen reasons.  Collection hours are 7:00 am - 7:00 pm.

PLACEMENT OF CARTS
Carts must be spaced 1m apart and 1m away from walls, fences, overhangs, or vehicles.

WRONG CART OUT
Collection alternates week to week.  Please refer to Collection Schedule.

STATUTORY HOLIDAYS
Statutory holidays may affect collection days.  Please refer to Collection Schedule.

CONTAMINANTS
Carts containing unacceptable items will be marked with a tag.  Please be sure to remove contaminants from your cart. For detailed information on what to place in each cart see Garbage, Recycling or Greens & Food Scraps.

How do I report A TAGGED CART OR missed collection?

Please fill out the form here.