What if my carts weren’t collected?

Common reasons carts are missed may include:

NOT PLACED OUT ON TIME 
Collection hours are 7:00 am - 7:00 pm.

BROUGHT IN TOO EARLY 
Crews may not have completed their route and may be delayed for unforeseen reasons.  Collection hours are 7:00 am - 7:00 pm.

PLACEMENT OF CARTS
Carts must be spaced 1m apart and 1m away from walls, fences, overhangs, or vehicles.

WRONG CART OUT
Collection alternates week to week.  Please refer to Collection Schedule.

STATUTORY HOLIDAYS
Statutory holidays may affect collection days.  Please refer to Collection Schedule.

CONTAMINANTS
Carts containing unacceptable items will be marked with a tag.  Please be sure to remove contaminants from your cart.   For detailed information on what to place in each cart see Garbage, Recycling or Greens & Food Scraps.

 

How do I report missed collection?

  • Contact Engineering Operations at 604-526-4691 (Mon - Fri, 7:30 am to 4:00 pm) the day following your scheduled collection.

OR

  • Email Include details such as address, phone number, and which cart(s) were missed.

 

Please be sure to have your cart out. A truck will be sent back to collect your missed items when available which may take up to 48 hours.

Note: We cannot guarantee your carts will be collected if you call more than 48 hours after your regularly scheduled collection day.

  • Engineering Operations
    T 604-526-4691
    E