The City of New Westminster is encouraging residents and businesses to sign up for online services in preparation for a potential postal services interruption on or after May 22, 2025. 

A postal service interruption could result in delays to electric utility bills, property tax notices, business licence notices, payments, and other important documents that you currently send or receive through the mail. For any outstanding balances, fees, or charges, daily interest may apply.

Residents and businesses

Register for a MyCity account to view current and past bills, see payment history, and opt in for e-billing. To get started, you will need your access codes, which can be found on your property tax notice, water-sewer-solid waste utility bill, and licences (dog and business). Note: electric utility information is not available through MyCity. Please see Customer Connect instructions below.

Electric Utility customers

Register for a Customer Connect account to view current and past bills, see payment history, keep track of consumption history, and opt in for e-billing. To set up a Customer Connect account, you will need your most recent electrical utility bill.